Studio Manager

About the role

FACEGYM is the world’s first facial fitness studio, combining massage techniques with advanced skincare, tools and technology to lift and sculpt the 40+ muscles of the face. The Dual Site Studio Manager will lead the FACEGYM studios located inside Saks Fifth Avenue and Nordstrom in New York, building partnerships with store management, driving brand awareness, membership growth and operational excellence across both prestigious retail environments.

Responsibilities

• Lead and grow the business: identify opportunities to collaborate with retail partners (cross‑promotional activity, client referrals, joint events, in‑store activations) to drive awareness, footfall and revenue.
• Build strong, collaborative relationships with Saks and Nordstrom management and store teams, acting as a key FACEGYM representative to achieve shared commercial goals.
• Grow FACEGYM’s presence within each department store, ensuring brand visibility, team engagement with the wider store community, and that the offering complements the overall retail experience.
• Champion the membership program by promoting its benefits, encouraging sign‑ups, and ensuring team members can speak to it confidently; focus on client loyalty, occupancy and rebooking.
• Coach the team to strengthen client conversations at every stage of the workout to maximize revenue opportunities.
• Deliver an exceptional experience: ensure every workout is delivered to protocol for instant and long‑term results; manage and resolve client complaints; keep team knowledge of skincare, products and workouts current.
• Run a tight operation: manage studio inventory, uphold health and safety guidelines (sterilization, storage, cleanliness), stay proficient in Zenoti for bookings/reporting/team usage, operate POS systems, card machines and tills, complete required paperwork, uphold grooming and hygiene standards, support other locations as needed.

Requirements

• Extensive experience managing a team in a fast‑paced, service‑led environment; fitness, beauty or wellness background is a strong advantage.
• Motivational leader who brings out the best in people and inspires high performance and engagement.
• Entrepreneurial and hands‑on, with drive to build something from the ground up.
• Experience opening or launching a new studio, store or hospitality space is preferred.
• Natural community builder with experience running local events, activations or partnerships that grow brand awareness and business.
• Commercially sharp and comfortable with numbers, KPIs and financial data, with a talent for turning targets into results.
• Calm under pressure, excellent communicator and negotiator, thrives on tight deadlines and a busy studio floor.

Benefits

• Base salary plus a generous monthly target bonus.
• Comprehensive medical, dental and vision insurance for individuals and families.
• Paid time off for full‑time and part‑time team members.
• Employer‑sponsored life insurance and 401(k) retirement plan.
• Confidential employee assistance program.
• Exclusive discounts on workouts and products, plus access to the FACEGYM Employee Discount Program.
• Clear pathways for career progression and internal promotion.

Pay

Base salary with a generous monthly target bonus.

Schedule

Full‑time position.