Studio Manager

About the role

The Studio Manager is a critical role and holds total oversight of everything in the studio, including sales, operations and fitness coaching.

Responsibilities

• Meet and exceed sales goals and ensure KPI's are effectively managed
• Lead and coach the sales team
• Plan and execute offsite marketing and sales events, partnering with other local businesses
• Continuously monitor and drive towards sales targets
• Manage the team, consisting of sales associates and coaches (including one lead coach)
• Aid in new hire recruiting and interviewing
• Facilitate employee onboarding and training
• Evaluate employee performance and create improvement action plans
• Implement and roll out promotions and other corporate programs in the studio
• Create and maintain the staff schedule
• Handle member service escalations and issues
• Ensure daily operational processes are followed (e.g. member service & follow-up, cleanliness, invoicing/billing)
• Work with the lead coach to ensure coaches are delivering a good member experience while following the proper coaching, safety and other operating protocols
• Produce daily and weekly corporate reports, attend weekly studio and corporate meetings, and organize and lead sales and staff meetings

Requirements

• Experience leading a team to meet and exceed sales goals and other KPIs
• A passion for helping people and delivering great customer service
• Previous experience managing a team of employees in the fitness industry
• An excitement for sales and desire to win
• A lead-by-example style, inspiring and motivating the team but also willing to step into any role to fill in temporarily if required and troubleshoot issues for continuous improvement
• A thorough understanding of budgets, inventory, scheduling, cost controls, and facility maintenance
• The capability to lead effectively and create a welcoming, positive, and fun work environment
• Able to work on multiple concurrent activities, while still keeping an eye on the details

Qualifications

• An energetic and friendly disposition
• Excellent verbal and written communication skills
• Willing and able to work mornings, nights, and weekends if necessary

Benefits

• Flexible schedule that works around educational or personal goals
• Paid time off and medical benefits available
• Passionate, collaborative work environment
• Fitness casual dress-code
• Product discounts
• Free Studio Membership

Pay

$55,000.00 - $85,000.00 per year

Schedule

Flexible schedule that works around educational or personal goals