Studio Director (Clinic Director)

Chapter Aesthetic Studio is seeking a driven, guest-focused Studio Director to lead studio revenue performance, develop a high-performing team, and deliver exceptional guest experiences in our highest volume location, Fargo, ND. This role combines hands-on sales leadership with operational oversight to drive business results, optimize studio performance, and support a seamless guest journey from consultation through retention.

What You’ll Do

• Drive Revenue & Sales Performance
  • Drive studio revenue growth and achieve sales and profitability goals
  • Lead consultative guest experiences, including scans, needs assessments, and treatment recommendations
  • Coach team members on consultative selling strategies that improve conversion, retention, memberships, and retail sales
  • Monitor KPIs including conversion, utilization, and revenue performance to identify opportunities and drive results
  • Execute strategies that increase guest retention, rebooking, and lifetime value
• Lead & Develop a High-Performing Team
  • Recruit, coach, and develop a collaborative, results-driven team focused on sales excellence and exceptional guest care
  • Provide ongoing feedback, accountability, and recognition tied to studio performance goals
  • Foster a positive, guest-centric culture rooted in teamwork, accountability, and operational excellence
  • Lead daily huddles and team meetings to align priorities and drive execution
• Deliver An Exceptional Guest Experience
  • Ensure a seamless, personalized guest experience from consultation through follow-up care
  • Partner closely with clinical teams to support outstanding guest outcomes and satisfaction
  • Resolve guest concerns with empathy and professionalism to build loyalty and trust
  • Support local marketing and community outreach initiatives that drive guest acquisition and brand awareness
• Oversee Operations & Studio Performance
  • Manage daily operations including scheduling, guest flow, inventory, and POS management to ensure efficiency and consistency
  • Align staffing and treatment capacity with business demand
  • Monitor financial performance and key operational metrics to support studio profitability
  • Maintain compliance with HIPAA, company policies, and brand standards while supporting front desk and sales operations as needed

Requirements

• Bachelor’s Degree required, Master’s preferred
• A minimum of five years (5) of leadership/managerial experience
• A people-centric leader who motivates and inspires others to achieve success
• Devoted to relentless communication and results
• Ability to lead, mentor, and manage a team while problem-solving during day-to-day obstacles
• Proven track record of exceeding established revenue goals
• Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport

Pay

$100K–$125K base, plus uncapped monthly performance incentives that let top producers significantly outearn base pay.

About Chapter Aesthetic Studio

Chapter Aesthetic Studio is a premier destination where medical expertise meets modern beauty. As part of TAG – The Aspen Group – we are redefining the guest experience: making confidence accessible, care personalized, and results remarkable.

TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic Studio, and Lovet Pet Healthcare. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered in Chicago.