Studio Coordinator
About the role
Responsible for implementation of established customer service standards for all customers. Goal is to exceed customer expectations from initial inquiry to ongoing customer relationship management.
Responsibilities
- Efficient and effective day-to-day operations, including opening duties, greeting clients, answering phones, making appointments, rescheduling, retail sales, membership/package sales, cash transactions, customer check-in/check-out, appointment confirmation calls, and contributing to the overall flow of the studio.
- Discovering the need and enrolling new and existing clientele in our Club Orange Membership.
- Recognizing and communicating with Studio Manager regarding areas for process improvement.
- Maintaining a clean and professional environment including daily cleaning checklists.
- Other duties as assigned by management.
- Flexibility and coverage of shifts in short-notice/emergency situations (sickness, etc.).
- Must be able to work evenings and weekends.
Requirements
- Excellent Written and Verbal skills
- Team player
- Exceptional Customer Service
- Multi-tasking
- Detail Oriented
- Experience with Point of Sale Software
- Administrative Duties:
- Answering and routing phone calls
- Scheduling
- Greeting visitors
- Working alone and with a team
Qualifications
- Team-oriented -- cooperative and collaborative
Skills
- Flexibility and coverage of shifts in short-notice/emergency situations (sickness, etc.)
- Monday to Friday
- Weekends as needed
Benefits
- 401(k)
- Dental insurance
- Vision insurance
Pay
- Not specified
Schedule
- 8:30AM or 2:30 PM
Company Information
We and our franchisees hire the best of the best to deliver exceptional client service and expert results. We were founded on the belief that beauty professionals can and should have a long-term, successful beauty services career, so finding the right talent and investing in their development is in our DNA. From proprietary, hands-on training to ongoing continuing education – our talent stays up to date on the latest innovations and trends in services and products. In fact, our service providers are so skilled in the art of waxing they have a special name: Cerologist®. The word cerologist is derived from “cera” (Latin for wax) and “ologist” (to indicate their level of expertise).
We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If you’re looking to learn and grow in your career, and have a passion for the industry, we want to hear from you.