Studio Advisor - Front Desk/Sales Receptionist

Benefits

• Open availability including Morning, Midday, and Closing shifts
• Competitive drive to succeed in commission sales and performance-based culture
• Excellent customer service skills
• Knowledge of sales practices and techniques
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills in both oral and written
• Organized and detail-oriented
• Friendly, warm, compassionate, and welcoming personality
• Easy to talk to and comfortable around new people

Qualifications

• 1-2 years of customer service or sales experience preferred
• 1-2 years MindBody software experience preferred
• High School Diploma or GED required

Essential Duties & Responsibilities

• Member and Guest Check-in Compliance
• Create new business internally through member promotions, referrals, and inquiries
• Promote specials to current and future guests
• Reach out to existing and potential members via email for sales opportunities
• Reconcile and report all incoming and outgoing transitions
• Successfully attain personal sales revenue targets
• Customer Service & Operations
• Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
• Handle member service issues to include: change of address, electronic funds setup or change, and questions regarding billings and payments
• Update Supply Request Log and Maintenance Log (depending on the issue)
• Promote and sell merchandise
• Keep the front desk area and entryway clutter-free, orderly and clean
• Perform general cleaning duties to include hourly bathroom room and studio checks
• Follow up with members that have enrolled to ensure we are exceeding expectations
• Provide the highest level of customer service possible when communicating and interacting with guests

Physical Requirements

• Sometimes sit, walk, kneel, and reach with hands and arms
• Ability to lift and/or move up to 25 lbs.
• Exposure to moving mechanical parts
• The noise level in the studio environment is loud

Work Environment

• Moving mechanical parts
• Loud noise level