Studio Advisor

About the role

BODYROK is a rapidly growing fitness company offering high-intensity, low-impact Pilates workouts. We are seeking a Studio Advisor to support our team in creating a positive environment for our community.

Responsibilities

• Generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases.
• Deliver the BODYROK service promise; contribute to running a clean, friendly, and well-maintained studio.
• Aid members and guests in-person and over email as inquiries come in.
• Maintain the studio by managing bathrooms, changing rooms, towels/laundry, and trash.
• Initiate tasks and perform duties without direction.
• Monitor incoming emails and ensure proper check-in procedures are followed.
• Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities.
• Handle member service issues such as change of address, electronic fund setup or change, and questions regarding billings and payments.
• Update supply request log and maintenance log (depending on the issue).
• Promote and sell merchandise.
• Keep the front desk area and entryway clean and orderly.
• Communicate and interact with guests to provide the highest level of customer service.

Qualifications

• High School Diploma or GED required.
• Competitive drive to succeed in commission sales and performance-based culture.
• Excellent customer service skills.
• Knowledge of sales practices and techniques.
• Independent, self-starter with strong organizational skills.
• Basic computer skills.
• Strong communication skills both oral and written.
• Organized and detail-oriented.
• Friendly, warm, compassionate, and welcoming personality.
• Easy to talk to and comfortable around new people.
• Available to work either a weekly Saturday or Sunday shift.

Physical Requirements

• Sometimes sit, walk, kneel, and reach with hands and arms.
• Occasionally lift and/or move up to 25 lbs.
• Exposure to moving mechanical parts.
• Noise level in the studio environment is loud.

Benefits

• 4x/month membership.
• 40% off merchandise.

Details

We are opening a new studio in Mt. Juliet this fall and are currently hiring specifically for this location. Applicants interested in being based at our Mt. Juliet studio will receive priority consideration. We plan to hire over the next month so our team is fully trained and onboarded in advance of opening day.