Student Worker - Junior Counselor – Special Project and Qualifying Specialists (NFWS)

About the role

Junior Counselors (NFWS) will work as part of a team supporting the traditional ground campus to enroll qualified students. This position involves heavy outbound communication to guide students and families through GCU’s admission process, primarily over the telephone.

Responsibilities

• Build relationships and trust over the phone with students, parents, or high school administrators, sharing your GCU student experience to promote the university.
• Use University systems to execute recruitment tasks, including processing and communicating university information in an approachable manner to eliminate obstacles in the admissions process.
• Organize time effectively to complete prioritized work, achieve desired contact rates, and ensure service quality.
• Discuss prospective students’ backgrounds, goals, and objectives to determine fit with GCU’s academic programs, while assisting with the collection of admissions paperwork and documents to meet student milestones.
• Coordinate virtual and onsite visitations and meetings for University Admissions Counselors, and transfer student inquiries to assigned counselors based on their area of interest.
• Serve as the first point of contact for prospective students inquiring about collegiate programs, working in a team environment and communicating with other campus departments and leadership.

Requirements

• Enrolled at GCU as a full-time student in a Bachelor’s or Master’s program.
• Retain a 2.0 GPA as a Bachelor-level student or a 3.0 GPA as a Master-level student.
• Maintain good financial and academic (SAP) standing with the University; failure to meet minimum requirements may result in termination.
• Highly motivated with a passion for student success and GCU’s Christian mission.
• Excellent verbal and written communication skills.
• Proficient with the Microsoft Office suite; knowledge of other systems is desired.

Schedule

• Monday–Saturday hours vary based on semester and business needs.
• Monday–Thursday: 9:00 AM – 7:00 PM, Friday: 9:00 AM – 5:00 PM, Saturday: 9:00 AM – 1:00 PM.
• Primarily seeking later afternoon shift availability.
• 100% onsite work required.

Pay

Minimum wage.

Equipment Used

• MS Office
• CRM
• QuickConnect
• Jabber phone system
• Calabrio