Student Support Specialist - KEYS Program (Grant FT)

About the role

This position will remain open until filled. However, in order to ensure consideration for an interview, please submit your completed application, cover letter and resume by no later than October 10, 2025. The College cannot guarantee that application materials received after this date will be considered or reviewed. This is a grant funded position. Continued employment is contingent on sufficient future funding. This grant may be renewed.

Responsibilities

• Using a coordinated caseload management model, facilitate student success and retention for students enrolled in the KEYS program.
• Serve as a resource to help students develop a career-specific education plan. Assist students to develop appropriate activities and additional hours to meet workforce participation rate (public assistance) during semesters and semester breaks.
• Communicate with the student’s County Assistance Office caseworker regarding supportive services and supportive service needs.
• Coordinate college support and financial aid. Participate in student orientation.
• Holistically support and monitor a student’s academic progress utilizing EAB Navigate.
• Provide the Department of Public Welfare with essential information concerning the student’s success.
• Assist with the development and implementation of early intervention and retention programs. Maintain ongoing and scheduled contact with students.
• Complete required data-entry and program-related paperwork accurately and on time.
• Compile information on program services, activities, and students. Maintain accurate, organized, completed, and detailed records and develop and maintain reports as required or assigned.
• Attend meetings and conferences as assigned by Project Coordinator.
• Perform other related duties as required or assigned.

Requirements

• Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check.

Benefits

• Comprehensive Health Coverage: Access to an excellent health plan with a very low out-of-pocket expense network option.
• Generous Time Off: Enjoy a range of time-off benefits tailored to your position, along with a four-day workweek in the summer for an ideal work-life balance. These benefits may include vacation, personal, sick, and holiday pay, as well as options like collegial coverage for faculty.
• Retirement Planning: Options include a 403(b) retirement plan with up to 10% employer match or a state-defined benefit pension.
• Financial Peace of Mind: Employer-paid benefits include group life insurance, short/long-term disability, and access to flexible spending accounts (FSAs).
• Wellness Support: Employee Assistance Program (EAP) available for confidential support, with resources to address personal and professional challenges.
• Educational Support: Tuition waivers, tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and a variety of professional development opportunities.
• Exclusive Employee Perks & Rewards: Savings on theme parks, sporting events, electronics, and more.
• Additional Advantages: Free employee parking and a fully in-person work arrangement (may be subject to change).

Pay

Salary Grade: Admin 12 – $46,390

Schedule

Monday – Friday, 8:30 AM – 4:30 PM. Additional hours, including day, evening, and weekend hours, may be needed to meet the needs of the department.