Student Support Specialist (Fall)

The Student Support Specialist

Pay Range: Targeted salary of $12/hour, based on experience.

Responsibilities

• Comprehensive inventory management
• Handling deliveries
• Scanning equipment into tracking systems
• Organizing replacement cycles for faculty and staff
• Maintaining detailed asset assignment records in Excel
• Coordination with administrative departments for new hire equipment location
• Arranging delivery of technology assets across campus
• Maintaining thorough documentation of all deliveries, including location information and photographic confirmation
• Maintaining equipment readiness by rebuilding and refurbishing computers
• Focusing on preparing backup units and loaners for departmental needs and events
• Providing some first-level technical support to faculty and staff, troubleshooting hardware and software issues while escalating complex problems to senior technicians when necessary
• Providing basic technical support for printers, software, and computer configurations within account permission levels
• Assisting with lab updates and network connectivity audits
• Evaluating assets for potential reuse, recommending serviceable equipment for introduction while ensuring damaged items are properly processed for parts salvaging or disposal
• Managing surplus operations of various scales, from routine small collections to large departmental projects exceeding 250 items

Requirements

• Must be currently enrolled in the Fall 2026 Term as an undergraduate student in good standing at the University of Oklahoma.
• Hiring contingent upon verification of current student status.

Qualifications

• Experience with asset tracking tools and inventory databases
• Proficiency in maintaining detailed records, using formulas, and managing spreadsheets
• Skills in rebuilding, imaging, and preparing computers for deployment
• Ability to troubleshoot hardware/software issues and escalate when needed
• Familiarity with basic printer maintenance and configuration
• Understanding of standard software setups and user permissions
• Basic knowledge of network diagnostics and connectivity check