Student Support Specialist

About the role

Answer incoming calls from clients (faculty, staff, and students). Troubleshoot and resolve caller’s support needs while delivering excellent client service.

Responsibilities

• Provide outstanding customer service for inbound/outbound support calls.
• Create service tickets in order to fulfill the requests of the caller.
• Research to gather solutions for unknown problems and stay current on changes.
• Manage ticket queue to ensure timely response and processes for service tickets.
• Learn and follow departmental procedures for both calls and operations in the department.

Requirements

• Associate’s degree or equivalent education in Business or related field. Degree requirement may be substituted with equivalent work experience.
• Six months of experience in a call center environment.
• Customer service skills, dependability, organization, flexibility, ability to maintain confidentiality, good working relationships, and communication skills.
• Experience with Microsoft Office, call center technologies, and other call center-related software.

Preferred Qualifications

• Interpersonal and communication skills.
• Teamwork.
• Reliability and integrity.
• Self-management.

Benefits

TCC values our employees by providing a benefit package as a significant component of your compensation package. Our benefits have been designed to provide important protection for you and your family in the case of illness, injury, or even death.