Student Support Coordinator - Hybrid Orlando

Responsibilities

• Counsels and assists students in the registration process.
• Collects and processes missing documents for financial aid.
• Responds to student questions and requests, including transcript requests and website information.
• Escalates concerns to appropriate personnel.
• Reviews student accounts to identify missing required documentation.
• Maintains service metrics and documents student interactions in Salesforce.
• Oversees student workers and provides administrative support.
• Coordinates meetings, prepares agendas, and reserves facilities.
• Demonstrates exceptional customer service to students, guests, and colleagues.
• Supports the Strategic Enrollment team and Academic staff.
• Manages the testing function for applicants, continuing students, and others.
• Handles general inquiries and routes them appropriately.
• Supports colleagues with IT as needed.
• Completes other projects and duties as assigned.

Qualifications

• Some college coursework required.
• Previous work experience in Marketing, Customer Service, Finance/Bookkeeping, Academics, or Administrative Support required.
• Advanced PC skills in Microsoft Office Suite, Internet applications, and database management software required.
• Excellent customer service, interpersonal, organizational, oral, and written communication skills required.
• Ability to work non-traditional shifts, including weekends and evenings, required.

On Campus Requirement

• 1-2 times during Week 1 and 1-2 times during Week 8 of 8-week session, depending on demand and schedule of classes.
• Shift would be 10-7 for on-campus requirement.
• Ability to work overtime required.

Pay

Tuition assistance and career development opportunities
Remote & hybrid opportunities
Comprehensive health coverage (medical, dental, vision, and mental health)
Generous paid time off, including parental leave and volunteer time
FSA/HSA options, disability & life insurance
Benefits vary based on employment status.

Schedule

1 day: 11-8
4 days: 9-5
On Campus Requirement: 10-7 (during Week 1 and Week 8)

Benefits

We offer benefit options for full-time colleagues, including:

• 401k with up to 6% company match
• Tuition assistance and career development opportunities
• Comprehensive health coverage (medical, dental, vision, and mental health)
• Generous paid time off, including parental leave and volunteer time
• FSA/HSA options, disability & life insurance

Benefits vary based on employment status.