Student Support Coordinator

About the role

This position will be one of the primary academic advisors for a cohort of Pathway Program students (a provisional cohort of students who are conditionally admitted to the college).

Responsibilities

• Serves as a primary academic advisor for the Pathway Program student cohort.
• Advise students in a variety of majors, both one-on-one and group advisement, regarding fall and spring courses.
• Prepare incoming fall semester schedules, work with students to find appropriate courses based on placement testing and intended major.
• Facilitate advising with intended departmental programs for the spring semester.
• Cook up and instruct weekly IDS-96 Orientation Seminar course(s).
• Provide supplemental advisement and support for Pathway students once fully matriculated.
• Research and implement best practices in academic advising and student support services.
• Utilize data to support the implementation of practices.
• Create and organize updated materials and resources.
• Collaborate with colleagues and student workers on best practices/processes to disseminate updated information.
• Assist in the preparation of reports, proposals, and learning outcomes/recommendations for the First-Year Advising Support Center by compiling, summarizing, analyzing, and interpreting statistical program data.
• Provide support to FY-ASC populations (for example, Undeclared-General) as needed, while also serving as a point of contact for walk-in students who need supplemental advising and support.
• Establish and maintain effective communication and collaborative working relationships with the College's administration, academic departments, faculty/staff, etc. to provide strong campus-wide support for students and accomplish the goals and objectives of FY-ASC.

Requirements

• A Master's Degree in counseling, education, or a related field.
• Knowledge of academic advising best practices.
• Demonstrated ability to communicate with a diverse population of undergraduate students (and families).
• Demonstrated ability to work with confidential information and work within college policy.
• Demonstrated ability to use technology (social media, Canvas, PeopleSoft) to promote student support and success.
• Exceptional teamwork and collaboration skills, exemplary level of professionalism.

Required Experience

• Previous student-facing role (2-3 years minimum), preferably in academic advising.
• Collaboration with faculty and staff.
• Facilitation of workshops and/or class instruction.
• Experience with student support/academic coaching, especially with students who may be at risk and/or facing academic challenges.