Student Success Specialist: Enrollment Management

Position Summary

Working under the guidance of the Assistant Vice Provost – Student Success and the Director of the One Stop Student Services Center within the Division of Enrollment Management, the Student Success Specialist will play a vital role in supporting a diverse population of students throughout their academic journey. The primary responsibility is to advocate for students by providing proactive outreach, helping them navigate campus resources, and delivering timely, holistic interventions—especially for students with complex, multi‑office issues. Performs other duties as assigned.

Requirements

• Bachelor’s degree.
• At least two (2) years of directly related student services experience in academic advising, academic support, financial aid, student affairs, or a related higher‑education field. An equivalent combination of education and experience may be considered.
• Background checks required: criminal history review, child abuse clearance, FBI fingerprinting, and pre‑employment drug screening.

Skills

• Strong interpersonal skills.
• Proficiency in data analysis and report generation.
• Excellent oral and written communication skills, with the ability to interact effectively with a diverse group of students, faculty, staff, and external partners.
• Ability to prepare concise, accurate, high‑quality written work and maintain meticulous attention to detail.
• Consistently positive and objective constituent‑service approach.
• Effective time management while balancing multiple tasks.
• Problem‑solving skills and independent judgment.
• Teamwork in a high‑volume, fast‑paced environment.
• Commitment to student success and equity in education.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams) and ability to learn new and emerging technologies.
• Familiarity with student information systems.

Benefits

• Hybrid work schedule (on‑campus and remote).
• Full medical, dental, and vision coverage.
• Paid time off.
• 12 paid holidays.
• Tuition remission – eligible employees and their dependents can obtain a degree tuition‑free.
• Generous retirement plan.
• Additional employee perks.

Pay

Hourly range: $17.11 – $24.04. Salary is determined based on job duties, education, experience, internal equity considerations, department budget, and funding source.

Schedule

Hybrid work arrangement (on‑campus and remote) as determined by Temple University and the Department.