Student Services Specialist-Enrollment Management

Responsibilities

• Reviews and analyzes academic transcripts from domestic and international institutions; evaluates coursework, grades, credit hours, and degree conferral in accordance with institutional and regulatory guidelines.
• Determines transfer credit eligibility and equivalencies using established policies and articulation agreements.
• Identifies discrepancies, inconsistencies, or potential fraud in academic records and escalates concerns as appropriate.
• Addresses inquiries from current students and alumni regarding transcript requests, processing times, and related matters.
• Utilizes the enrollment reporting system, such as the National Student Clearinghouse, to fulfill degree verification requests from external entities.
• Safeguards the secure production of transcripts in compliance with university policies and regulations.
• Maintains comprehensive documentation of all transcripts, degree verification, and enrollment verification activities.
• Ensures compliance with FERPA and other applicable privacy and confidentiality regulations.

Qualifications

• Experience: High School Diploma or GED. (TRANSCRIPT REQUIRED)
• Education: Four (4) years of office experience; OR Associates Degree and two (2) years of experience; OR a combination of education and experience to equal four (4) years. (Experience in higher education preferred).
• Knowledge, Skills, And Abilities: Knowledge of spreadsheets and database applications; student information system. Excellent customer service, organizational, and strong computer and word processing skills. Solid proofreading/editing, strong grammatical and writing skills, and strong written and verbal communication and diplomacy. Skills in general business administration. Ability to be flexible and work efficiently and effectively in a fast-paced environment. Ability to maintain confidentiality and exercise professionalism.