Student Success Manager - Enrollment Strategy

Southeast Missouri State University Salary: Depends on Qualifications Job Type: Full-Time Job Number: 202600355 Location: Cape Girardeau, MO Department: Enrollment Management and Student Success Closing Position Summary Student Success Manager Enrollment Strategy Full-Time Southeast Missouri State University seeks a collaborative, service-oriented Student Success Manager to serve as the system administrator for its student success and retention platform. By connecting technology, data, and effective outreach, the Student Success Manager will help the University identify student needs, deliver timely interventions, and support persistence and degree completion. Primary Responsibilities Serve as the system administrator for the University's student success and retention platform, overseeing configuration, user access, permissions, maintenance, and daily operationsCollaborate with advising, academic departments, student support offices, and information technology to develop workflows that support coordinated outreach, early alerts, referrals, and case managementConfigure and manage student success campaigns, automated communications, tracking items, and follow-up processes to support registration, persistence, and degree completionDevelop dashboards and reports to monitor student engagement, re-registration activity, and other student success indicatorsPartner with information technology and institutional research teams to maintain integrations, troubleshoot issues, and ensure accurate and timely sharing of student dataProvide user training, documentation, and ongoing support to promote effective and consistent use of the platformServe as the primary liaison with the software vendor, coordinating support requests, system updates, and evaluation of new featuresMaintain procedures for system use and data management that align with university policies, student privacy requirements, and accessibility standardsAssess platform effectiveness and recommend enhancements based on user feedback, institutional priorities, and student outcomes Required Qualifications Bachelor's degreeMinimum three years of relevant experience in higher education, student success, advising, enrollment management, information systems, or a related fieldExcellent communication and collaboration skills Strong computer and technical skillsProficiency with student information systems for data collection, assessment, reporting, and continuous improvementDemonstrated ability to configure systems or workflows, troubleshoot issues, and translate operational needs into practical technology solutionsDetail-oriented with strong organizational and problem-solving abilitiesExercises sound judgmentAbility to maintain confidentiality when working with sensitive informationDemonstrated experience and understanding of person-centered planning and outcomesCommitment to student success Application Process To ensure full consideration, application materials must be received by October 30, 2026. The position will remain open until filled. Complete The Online Application By Clicking On The APPLY Button On The Top Of The Page. You Must Submit The Following In Order For Your Application Materials To Be Complete Letter of interest addressing all required position qualifications Resume Names and contact information of three professional references may be asked for later, if not previously submitted Additional Information About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society. SEMO Fast Facts SEMO Strategic Plan To apply, please visit https://www.schooljobs.com/careers/semoedu/jobs/5519227/student-success-manager-enrollment-strategy Southeast Missouri State University is committed to providing equal employment opportunity and to the principles of affirmative action. In accordance with this commitment, and in compliance with the requirements of applicable laws, it is the policy of the University to provide equal opportunity for all applicants and employees in its employment practices, without regard to race, color, ethnicity, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or protected veteran status. The University believes that a diverse University community advances the academic purposes of the University and enhances the working and learning environment. je-053637f5e8de47eb9ae58d81a7ea0c6b Copyright ©2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency