Customer Success Manager
About the role
Beemac Trucking has delivered innovative, reliable transportation and logistics solutions across North America for over 40 years. As a nationally recognized Top 10 Flatbed and Specialized Carrier, we operate over 55 specialized freight terminals and offer asset-based trucking, brokerage, specialized transportation, port, and warehousing services. As a 100% employee-owned company experiencing rapid growth, Beemac Trucking offers employees the opportunity to help shape our future while sharing in our success. Our ownership culture empowers every team member to take a vested interest in delivering exceptional customer service and driving long-term growth. With a driver-first culture and a focus on safety, dependable freight, and responsive communication, Beemac Trucking has built lasting relationships based on the belief that “Relationships Move Loads.” We are seeking an experienced, results‑driven Lead Strategic Account & Customer Success Partner to manage, strengthen, and grow high‑value, multimillion‑dollar customer relationships across our transportation, logistics, and supply chain network. This senior, customer‑facing opportunity is ideal for a strategic account manager or customer success leader who can translate performance data into meaningful business improvements, lead executive‑level customer engagements, resolve complex challenges, and create long‑term value for customers and Beemac Trucking.
Responsibilities
- Own and strengthen relationships with strategic, enterprise, and high‑value customers.
- Develop account strategies that improve retention, service performance, operational efficiency, customer satisfaction, and growth.
- Lead quarterly and monthly business reviews, executive presentations, performance discussions, and strategic planning sessions.
- Monitor KPIs, scorecards, customer commitments, risks, and growth opportunities.
- Analyze performance data and translate insights into clear, actionable recommendations.
- Partner with Operations, Sales, Brokerage, Analytics, Billing, Finance, Safety, and Executive Leadership to deliver measurable results.
- Lead escalations and coordinate timely resolutions across internal and customer stakeholders.
- Support contract renewals