Student Success Engagement & Administrative Coordinator

Student Outreach & Engagement

Affiliate with semester-based communication campaigns and outreach initiatives designed to support student persistence and retention.

Utilize texting, email, phone, and CRM communication platforms to engage students and support persistence initiatives.

Monitor outreach responses and assist with routing students to appropriate campus resources and staff.

Support communication efforts tied to student success habits, key academic deadlines, and campus engagement opportunities.

Affiliate with outreach tracking and reporting efforts.

Administrative & Executive Support

Provide administrative support to the Vice Chancellor of Student Affairs and Marketing, including scheduling assistance, meeting coordination, document preparation, and management of routine communications.

Affiliate with coordinating logistics for student affairs meetings, campus events, leadership initiatives, and special projects.

Prepare meeting agendas, materials, reports, presentations, and correspondence as requested.

Affiliate with purchasing requests, invoice processing, travel coordination, and other administrative functions within the Student Affairs division.

Maintain organized records, files, and documentation related to departmental initiatives, projects, and compliance requirements.

Affiliate with monitoring and responding to inquiries received through Student Affairs communication channels.

Administrative & Operational Support

Affiliate with scheduling appointments, coordinating meetings, and supporting departmental calendars.

Provide front-line customer service support for students in-person, by phone, and electronically.

Affiliate with maintaining student records, communication logs, and outreach documentation in compliance with FERPA guidelines.

Affiliate with data entry, tracking, and organization related to advising, retention, and student engagement initiatives.

Collaboration & Team Support

Work collaboratively with Advising, Student Success, and other student support offices to support coordinated student outreach efforts.

Affiliate with special projects and departmental initiatives related to student retention, persistence, and engagement.

Education, Experience And Other Requirements

Associate degree preferred. High School Diploma or GED and at least 2 years of office experience required.

Previous experience in customer service, office support, student services, higher education, or communication-related roles preferred.

Experience working with students, communication platforms, or outreach initiatives is a plus.

Skills & Qualifications

Strong interpersonal and communication skills.

Ability to engage professionally and empathetically with students from diverse backgrounds.

Strong organizational skills and attention to detail.

Ability to manage multiple tasks and communication workflows simultaneously.

Comfortable using Microsoft Office Suite, email systems, spreadsheets, and student information/CRM systems.

Ability to work independently while also collaborating effectively within a team environment.

Ability to maintain confidentiality and handle sensitive student information appropriately.

Benefits

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff.

Our comprehensive benefits package includes:

• Health & Wellness
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security
• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status.

As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions.