Student Success Coordinator II

About the role

New Mexico State University TRIO Student Support Services (SSS) Program - Student Success Coordinator II (Mentor Coordinator). TRIO Student Support Services (TRIO SSS) is a federally funded TRIO program dedicated to helping first-generation students and those with financial need or disabilities obtain a bachelor's degree through academic support and enrichment activities.

Position Details

College/Division: Student Enrollment and Success. Department: Student Support Services. Location: Las Cruces. Full-time (1.0 FTE), exempt, non-bargaining-unit position. Contingent upon external funding. Standard work schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Responsibilities

• Plans, coordinates, and implements a federally funded peer-mentoring component for 350 college students.
• Serves a caseload of 150 students as they navigate college processes (Financial Aid, Scholarship, Academic environment).
• Administers, reviews, and analyzes the Noel Levitz College Student Inventory to assess participants' needs and college-going attitudes; develops an Academic Service Plan.
• Responds to participants' concerns, challenges, complaints, and grievances as directed.
• Makes referrals to campus and community resources.
• Maintains accurate records and documentation of program and program participants' progress.
• Supervises TRIO Student Support Services Peer Mentor Component.
• Assigns and supervises Peer Mentor caseloads.
• Recruits, interviews, and hires Peer Mentors.
• Plans and implements Peer Mentor trainings and evaluations.
• Conducts file audits and maintains student electronic and paper files.
• Completes timesheet documentation, catalogues weekly progress reports, and checks daily documentation of participant meetings with Peer Mentor.
• Reads and responds to participants' progress reports.
• Prepares semester and annual reports in evaluation of TRIO SSS Program and the Mentoring Component.
• Assists with the TRIO Student Support Services Annual Performance Report to the United States Department of Education.

Requirements

• Associate's Degree + 7 years of relevant experience, or Bachelor's degree + 5 years of relevant experience.

Qualifications

• Master's Degree in Social Work, Counseling and Educational Psychology, Marriage and Family Therapy, or related area (preferred).

Working Conditions

• Environment: Typical interior/office work environment.
• Physical Effort: No or very limited physical effort required.
• Lifting: Requires handling of average-weight objects up to 10 pounds or some standing or walking.
• Risk: No or very limited exposure to physical risk.