Student Success Coach - Miami

Responsibilities

• Build and manage supportive, welcoming, and inclusive coaching relationships with our student body, primarily through synchronous phone communications, supported by email and text messaging and individual sessions as needed
• Use empathy and deep listening skills to create space for students to explore and discover their goals and strengths
• Help students navigate systems, plan, set goals, and create an environment for self-empowerment during their educational journey
• Provide a judgment-free experience for students, recognizing each student as a whole person, and understanding their unique, diverse experiences and backgrounds as relevant and necessary to guide them toward their goals
• Manage the operational elements of the caseload in a consistent and effective manner
• Create and maintain effective communication strategies for students to set personal, academic goals
• Perform job and task analysis to document job requirements and objectives
• Monitor student's progress and apply student success best practices to help students successfully complete courses during each term
• Attend and report student progress as faculty and campus retention meetings
• Function as a point of contact and build influential relationships with students, faculty and staff
• Follow and embrace the Core Values and mission of the institution
• Professional Practices for the Position Include:
• Commitment to building a diverse, equitable and inclusive environment
• Ability to develop and maintain strong relationships with students and teammates
• Strong listening and communication skills, with the ability to adjust your style across a diverse set of conversations and individuals
• Basic technical literacy, enabling you to learn new tools and systems that we use to coach our students
• Natural curiosity and desire to learn new skills, explore new ideas, and take an individual and independent approach to learning, problem solving, self-monitoring, and self-correcting
• Passion for our dual mission to both change education in America while building a successful, high-growth company

Requirements

• A minimum of a bachelor's degree is preferred or related work experience
• 2+ years of experience in a role in which coaching, developing and building relationships, or supporting individual's one-on-one is a primary function
• Experience in an environment where there is frequent change and a need to demonstrate and act with a sense of urgency
• Experience in a contact center environment; deal with metrics, tools, systems, and accountability agency recruiter
• Demonstrated critical thinking skills to solve problems, analyze trends and provide recommendations
• Must be able to prioritize, manage and meet goals and deadlines
• Working knowledge of Microsoft Office Suite Products, especially Outlook, Word, Excel, PowerPoint, and other MS office products as needed