Student Success Coach, Freeman College of Management

Job Summary

The Freeman College of Management at Bucknell University is seeking a Student Success Coach. The Student Success Coach serves as a central resource within the Freeman College of Management, providing proactive, holistic, and student-centered support to promote academic success, persistence, retention, and overall student well-being.

Job Duties

• Maintains a regular caseload of students and provides individualized support for academically, personally, or socially at-risk students through proactive outreach, accountability meetings, case management, and referral to appropriate campus resources.
• Maintains appropriate documentation and case notes regarding student interactions and interventions.
• Provides guidance related to curriculum requirements, university policies and procedures, transfer credit, major exploration, and related academic processes, and supports academic planning and course scheduling in collaboration with the Faculty advisor.
• Supports students in navigating complex academic decisions and reinforces guidance provided through faculty advising.
• Makes regular checks on academic progress reports, alerts, and related student success indicators to identify students in need of support.
• Collaborates with faculty, advisors, and campus partners to coordinate outreach efforts, facilitate intervention strategies, and promote student retention, persistence, and academic success.
• Serves as a resource for incoming first-year students, transfer students, and students returning from leave, assisting them in understanding academic expectations, registration processes, and available support resources.
• Maintains a strong working knowledge of Freeman College curriculum requirements, academic policies, and institutional procedures, and assists with monitoring student progress toward degree completion.
• Collaborates with faculty, staff, administrators, and campus partners to support student success initiatives and provide coordinated student support.
• Communicates regularly with students, families, faculty advisors, Athletics, Student Affairs, and academic support offices to facilitate appropriate student referrals and support services.
• Participates in orientation, advising, recruitment, retention, and student engagement initiatives and events.
• Assists with assessment activities and performs other related duties as assigned in support of the Freeman College student experience.

Minimum Qualifications

• Bachelor’s Degree
• Two (2) years of relevant experience

Preferred Qualifications

• Bachelor’s degree in Education, Psychology or related field
• Four (4) years of relevant experience; in academic advising, counseling or related field preferred