Customer Success Manager | US

About the role

You will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the US Central region, guiding customers from onboarding through scaled adoption and long-term expansion.

You’ll run a strong operating cadence across customer engagements — including kickoffs, success planning, executive business reviews, adoption reviews, and renewals — helping customers translate product usage into measurable business outcomes and clear ROI.

You will proactively manage customer health, identify risks before they become blockers, and drive resolution across technical and business stakeholders.

In addition, you’ll help design scalable playbooks and programs that improve customer outcomes across the broader customer base.

You’ll work closely with Support, Solutions Engineering, Product, and Sales, turning technical success into durable revenue growth by driving adoption, renewals, and expansion opportunities that contribute to strong enterprise net revenue retention.

Responsibilities

• Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
• Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
• Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions
• Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
• Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact
• Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth
• Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience
• Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities

Requirements

• Enterprise Customer Success experience
• Value & outcomes mindset
• Techical fluency
• Commercial acumen
• Operational rigor
• Clear, high-trust communication
• Cross-functional leadership
• BUILDER MINDSET IN UNCERTAINTY

Nice-to-haves

• Tech/STEM education
• Familiarity with n8n or similar platforms
• Tech/AI curiosity
• Startup/scale-up experience
• Multi-region collaboration experience
• Country-specific details are provided in your contract.