Customer Success Manager
About the role
DOSS is seeking a curious, proactive, and technically-leaning Customer Success Manager to join our growing post-sales team. The incumbent will serve as the primary point of contact for customers post-implementation, ensuring they're fully utilizing and seeing value from DOSS, managing contract renewals, teeing up cross-sells/upsells, and collecting feedback. This role will partner closely with Technical Support Engineering, Implementation (PMO), Product, and Sales.
This role requires a customer-first and team-centric mindset, humility, confidence, and ability to tie software functionality to business impact and goals. The ideal candidate thrives in a fast-paced, autonomous startup environment, readily accepts feedback, and is invigorated by sailing into uncharted waters.
Qualifications
- 3+ years as a Customer Success Manager (or similar customer-facing role) at a software or AI company
- 5+ years of total relevant work experience (e.g., CS, consulting, program management, product, etc.)
- Experience working with enterprise or mid-market SaaS customers
- Superior presentation and communication skills, and ability to connect with diverse stakeholders