Student Success Advisor for Undergraduate Pathways

About the role

The Student Success Advisor provides proactive, holistic student success advising focused primarily on undergraduate persistence, academic progress, and timely degree completion. This position plays a central role in supporting a large population of undergraduate students through developmental advising, early intervention, and coordinated support strategies.

Responsibilities

• Maintain a substantial caseload of undergraduate students for student success advising.
• Provide proactive, developmental advising focused on academic progress, goal-setting, decision-making, and persistence.
• Utilize motivational, strengths-based approaches and coaching methods embedded into success advising practices.
• Meet individually with students to assess academic progress, identify challenges, and develop strategies for success.
• Support students in navigating institutional expectations, academic policies, and pathways to degree completion.
• Maintain a caseload of undergraduate students for student success advising and be the advising team’s primary liaison for the College of Arts and Sciences (CAS) population.
• Serve as the primary coordinator for the undergraduate unregistered students list at the Redlands main campus each term, including identifying and tracking students who have not registered for the upcoming term; coordinating targeted outreach to encourage registration and re-engagement; meeting with students to identify barriers to enrollment; collaborating with faculty and relevant departments to assist students in resolving registration issues; referring students to appropriate resources to support re-enrollment; documenting outreach efforts and tracking outcomes related to registration and persistence.
• Collaborate with the advising team at the URLA/Woodbury campus for cohesive, aligned practices in outreach and re-engagement campaigns for unregistered students.
• Serve as the primary Student Success Center advisor liaison to the College of Arts and Sciences, or other programs at discretion of SSC leadership, for undergraduate success advising.
• Communicate trends, concerns, and patterns related to student success and persistence within undergraduate populations to SSC leadership.
• Support coordination of student success strategies aligned with student populations in undergraduate academic programs.
• Partner with faculty to support early identification and intervention for students experiencing academic difficulty.
• Work closely with advisor who oversees academic recovery and probation to coordinate support.
• Deliver workshops and group advising sessions on academic success topics, institutional processes, and student preparation for academic advising with faculty advisors.
• Support divisional and institution wide signature events, recruitment efforts, and programming.
• Serve as a resource for referrals to tutoring, writing support, academic coaching, mentoring, accessibility services, counseling, basic need support, and other campus resources.
• Participate in cross-functional student success initiatives and retention strategies.
• Respond to Academic Progress Reports (APRs) and other early alert indicators.
• Conduct timely outreach to students identified at risk or as in need of support.
• Schedule and facilitate student meetings focused on identifying barriers and developing success strategies.
• Monitor follow up actions and student engagement.
• Academic Advising (As Assigned).
• Provide primary academic advising for students on assigned caseload as determined by Student Success leadership when needed.
• Support students with degree planning, course selection, and understanding program requirements.
• Collaborate with other success advisors and faculty advisors to ensure accurate and consistent advising practices.
• Maintain up-to-date knowledge of program requirements and institutional policies and procedures.
• Additional Responsibilities:
• Collaborate and partner with other campus departments, URLA/Woodbury campus advising team, and units within Student Affairs to ensure robust student engagement and retention initiatives for all students.
• Supervise graduate assistants at discretion of SSC leadership to ensure enhanced student success support.
• Support graduate assistants in developing professional skills related to advising and student support.
• Maintain accurate records of student interactions, advising notes, and case management documentation within institutional systems.
• Monitor outcomes related to unregistered student outreach and re-enrollment efforts.
• Contribute to continuous data-informed improvement of student success programs and advising practices.
• Support summer programs and early onboarding initiatives.
• Serve on committees or working groups related to student success initiatives and retention efforts as assigned by SSC leadership or VP of Student Affairs.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree required; Master’s degree in Education, Higher Education, Student Affairs, or related field strongly preferred.
• 2–3 years of experience in higher education advising, student success, or other student services.
• Experience supporting undergraduate student populations.
• Experience supervising and training student workers or graduate assistants.
• Familiarity with early alert processes and systems.
• Strong organizational and administrative skills, including scheduling, data tracking, and use of learning technologies.
• Demonstrated commitment to equity-minded and inclusive educational practices.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work occasional evenings or weekends, including during summer programs.
• A valid California Class C CA drivers’ license with a good driving record is required.