Student Success Advisor

About Our Client

This organization operates in the vocational training sector, focusing on preparing individuals for careers in trucking. It addresses the challenge of guiding students through the complex process of obtaining commercial driver's licenses (CDL) by providing structured training and support across numerous locations in multiple states. With a widespread presence, the organization aids thousands of students annually in transitioning from enrollment to successful job placement.

About the Opportunity

The Student Success Advisor role is designed to support students throughout their training journey, ensuring they complete all necessary steps from enrollment through graduation and job placement. This position plays a critical role in maintaining student engagement, retention, and progress by providing timely communication, guidance, and coordination of requirements, which directly impacts student success and program outcomes.

Responsibilities

• Support students from class start through graduation and CDL testing
• Handle inbound calls from students and resolve or escalate issues promptly
• Conduct outbound calls to students in assigned training locations
• Aid students with permits, DOT physicals, drug screens, fees, attendance, and testing requirements
• Track attendance and identify students needing extra support
• Update student communications and activities in Salesforce
• Aid with enrollment documentation and billing package requirements
• Support job placement follow-up and verify post-graduation placement
• Greet walk-in students and prospective students at branch locations
• Maintain a clean and professional environment on-site
• Collaborate with various teams to remove barriers for students
• Follow pricing and discount guidelines

Requirements

• High school diploma or GED
• Strong customer service and communication skills
• Ability to manage a student caseload with attention to detail
• Effective organization and time management skills
• Experience with Salesforce, Outlook, and communication tools
• Comfortable working remotely or on-site as assigned
• Professional communication via phone, email, text, and in person
• Accountability, coachability, and focus on student outcomes

Pay Range and Compensation Package

Hourly pay based on experience and state requirements
Commission opportunity tied to eligible branch-driven enrollments
Bonus opportunity linked to student retention

Benefits & Perks

• Comprehensive benefits package for full-time team members
• Training and onboarding support
• Flexible work location options (remote or branch-based)
• Career growth opportunities

Note

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.