Student Success Advisor
About the Job
Highly organized and self-motivated, you will be someone who enjoys working with people in a customer service/account management capacity. You will demonstrate great customer service, be an effective team player and be driven to achieve retention targets while delivering outstanding student support to your student base. A Student Success Advisor embodies our values, acts with agility, and enjoys working in an environment whereby they are having regular interactions with people, building strong and meaningful relationships. Reporting to the Manager, Student Success, the Student Success Advisors work both independently on their student caseload but collaboratively to inspire their peers, displaying excellent customer service and high levels of active listening through motivational student coaching, support, and guidance.
Key Responsibilities
- Deliver prompt response rates and high levels of proactive outbound communication to provide comprehensive non-academic information, advice and guidance while balancing support. Key communication methods include phone, email, and SMS
- Consistently achieve personal student retention targets, alongside achievement of high levels of student
- Actively promote continuous study to achieve graduation in a timely manner, identifying students at risk of failing to achieve their study goals and providing effective interventions alongside recognizing opportunities to increase student engagement
- Enthusiastically re-engage students who are taking a break from study, ensuring they remember their original goals while remaining well informed, supported and a part of their online study community to minimize student withdrawals