Student Success Advisor

Description

More Than A Job. A Career That Changes Lives.

160 Driving Academy is the largest CDL training school in the country, with 90+ locations across 32 states and graduating approximately 20,000 students annually. We have a 88% first-time pass rate for our students, who are typically working adults seeking stable income, veterans starting new careers, or workers transitioning out of industries with limited opportunities.

About the role

As a Student Success Advisor, you will support students from the moment they enroll until they graduate, pass their CDL test, and secure a job. Your responsibilities include:

• Taking inbound calls from enrolled students and resolving or escalating issues quickly.
• Making outbound support calls to students at assigned training locations.
• Helping students stay on track with permits, DOT physicals, drug screens, fees, attendance, and testing requirements.
• Tracking student attendance and identifying students who may need additional support.
• Updating student communication and activity in Salesforce.
• Aiding with enrollment documentation and student billing package requirements.
• Supporting job placement follow-up and verifying placement after graduation.
• Greeting walk-in students and prospective students when working from a branch location.
• Maintaining a clean, organized, and professional branch environment when on-site.
• Partnering with yards, instructors, compliance, training, and support teams to remove student barriers.
• Fulfilling company pricing and discount guidelines.

Responsibilities

Support students from class start through graduation and CDL testing.

Take inbound calls from enrolled students and resolve or escalate issues quickly.

Make outbound support calls to students assigned to your training locations.

Help students stay on track with permits, DOT physicals, drug screens, fees, attendance, and testing requirements.

Track student attendance and identify students who may need additional support.

Update student communication and activity in Salesforce.

Assist with enrollment documentation and student billing package requirements.

Support job placement follow-up and verify placement after graduation.

Greet walk-in students and prospective students when working from a branch location.

Maintain a clean, organized, and professional branch environment when on-site.

Partner with yards, instructors, compliance, training, and support teams to remove student barriers.

Follow company pricing and discount guidelines.

Preferred Qualifications

Experience in education, vocational training, admissions, workforce programs, retail, or student services.

Familiarity with WIOA or government-assistance programs.

Experience supporting adult learners or career-change students.

Bilingual English and Spanish is helpful but not required.

Experience coordinating compliance documents such as permits, physicals, drug screens, or testing paperwork.

What We Offer

Hourly pay based on experience and state requirements.

Commission opportunity tied to eligible branch-driven enrollments.

Bonus opportunity tied to student retention.

Comprehensive benefits package for full-time team members.

Training and onboarding to support your success in the role.

Remote or branch-based work depending on business needs.

Career growth opportunities within 160 Driving Academy.

An opportunity to make a lasting impact by helping students complete training and start careers in trucking.

Why 160 Driving Academy?

We train the people America runs on. Truck drivers move the food, the medicine, the building materials, and the everyday goods that keep this country working. Helping a student finish the program and land a job is helping them step into a stable, well-paying, in-demand career — often the first one they've had.

The Student Success Advisor role is where that promise gets kept.

If you want to do work that genuinely matters, be paid well for doing it, and be part of a company that is actively investing in its people — we want to talk.

Apply today to start your career as a Student Success Advisor!

Requirements

High school diploma or GED required.

Strong customer service and communication skills.

Ability to manage a student caseload and follow through on details.

Strong organization, time management, and attention to detail.

Experience using Salesforce, Outlook, and standard communication tools.

Comfortable working remotely or from a branch location as assigned.

Ability to support students professionally by phone, email, text, and in person.

Accountable, coachable, and focused on student outcomes.

Equal Opportunity Employer Statement

160 Driving Academy is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.