Student Services Technician/Veterans Resource Center

About the Role

This position is responsible for performing a variety of technical duties in a specialized area of Student Services such as registration, record maintenance, EOPS, adult education, disabled student services, student placement, and counseling services.

Job Description

• Performs a variety of duties to assist students, instructors and the public; provides technical information and assistance regarding assigned specialized student service; explains guidelines and procedures; resolves complex problems involving applications, forms and records
• Processes of a variety of documents related to a specialized student service; verifies applications, forms and records for accuracy, completeness and compliance with program guidelines; updates records and other pertinent documents as appropriate; requests transcripts, records and other information to determine status of applications and forms; provides information to other educational institutions and agencies as requested
• Facilitates promotion and awareness of assigned specialized student service; coordinates distribution of informational forms and packages for orientations and workshops; maintains appointment calendar for student academic counseling, testing, orientations and various types of workshops
• Monitors student progress to assure program compliance; assists students in a variety of ways according to program needs; organizes student activities
• Maintains a variety of narrative and statistical records and reports related to program activities and effectiveness; provides information as directed; inputs data into computer database; performs clerical duties; answer phones
• Compiles and organizes data for statistical reports and surveys; reconciles data from various sources; prepares basic statistical reports as directed
• Trains and provides work direction and guidance to others as directed
• Maintains current knowledge of legal requirements, technological advancements and techniques used in providing student services
• Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner
• Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events
• Performs related duties as assigned

Working Relationships

The Student Services Technician maintains frequent contact with co-workers, counselors, faculty, students, various departments and outside agencies.

Knowledge, Skills, and Abilities

• Knowledge of District organization, operations, policies and objectives
• Knowledge of applicable sections of State Education Code and other applicable laws
• Knowledge of organization, policies, and rules of assigned department or program
• Knowledge of modern office practices, procedures and equipment
• Knowledge of local, State and Federal laws applicable to assigned programs
• Knowledge of specialized equipment used to communicate with blind and hearing-impaired individuals
• Knowledge of District rules and regulations governing participation in financial aid and other government sponsored programs as assigned
• Knowledge of the basic principles of bookkeeping
• Knowledge of record keeping techniques
• Knowledge of the principles and practices of supervision and training
• Knowledge and ability to operate personal and/or mainframe computers
• Ability to prepare budgets and financial reports
• Ability to compile, organize, and analyze statistical data
• Ability to work confidentially with discretion
• Ability to plan, organize and prioritize work
• Ability to meet schedules and time lines
• Ability to understand and follow oral and written directions
• Ability to communicate effectively, both orally and in writing
• Ability to establish and maintain effective working relationships with others

Minimum Qualifications

• High school diploma or GED, supplemented by college-level coursework
• Minimum two (2) years of training or experience working in a student services program
• Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position

Desirable Qualifications

• Working knowledge of promoting a Veterans Resource Center
• The ability to serve as School Certifying Official for Veterans Education Benefits
• Experience working with the Department of Veteran Affairs' Enrollment Manager certification system
• Experience with coordinating the Veterans Affairs work study program
• Knowledge of community college systems pertaining to admissions, financial aid, counseling and/or other student services
• Knowledge about the intersectionality of non-traditional veterans and military-affiliated students, their needs, and how to develop and implement diverse, equitable, and inclusive support systems
• Prior experience in approaching work and interactions with colleagues in an equity minded manner
• Ability to provide an inclusive and welcoming work/educational environment

Schedule

• Monday-Friday, 8:00 AM - 5:00 PM (Schedule and shift are subject to change in accordance with department needs)
• District employees can apply for the Flexible/Hybrid Work Program, working a hybrid schedule of remote work and in-person each week. Approval and number of in-person days may vary by position/department

Pay

$5,229 - $6,284 Per Month