Student Services Specialist II (Residential Data and Systems Specialist)

About the role

The department of University Housing and the Resident Experience (UHRE) in the Division of Student Affairs is seeking to hire a Student Services Specialist II. The position provides technical expertise in data management, reporting, and systems integration for UHRE.

Responsibilities

• Develops and implements UHRE’s data governance and analytics strategy in alignment with institutional data management standards
• Establishes policies and documentation for data management, data integrity, reporting standards, and system interoperability
• Promotes data-informed decision-making across UHRE units
• Ensures compliance with university policies related to FERPA, data privacy, accessibility, and institutional data governance
• Collaborates with the StarRez Database Administrator, the UHRE Help Desk Manager, and Information Technology Services (ITS)
• Serves as technical lead for UHRE enterprise applications outside of the StarRez platform
• Supports staff training and documentation related to data reporting tools and analytics processes
• Collaborates with the StarRez Systems Administrator to ensure alignment between StarRez data and other UHRE systems
• Provides analytical or technical support to the StarRez environment as needed during major reporting cycles, system upgrades, or integration initiatives
• Conducts data analysis supporting departmental assessment initiatives and CAS standards compliance
• Identifies opportunities to improve reporting accuracy, automation, and system efficiency
• Evaluates emerging analytics tools and data management practices that enhance UHRE operations

Requirements

• Bachelor's degree in a related field and two (2) years of relevant experience or an equivalent combination of education and experience

Qualifications

• Bachelor’s degree in information systems, data analytics, computer science, or a related field, and four years of related experience
• Demonstrated experience developing SQL queries and working with relational databases
• Advanced proficiency with Microsoft Excel, including pivot tables, formulas, and data modeling
• Experience with enterprise reporting tools and data visualization platforms
• Experience performing data analysis, auditing, and data integrity validation
• Experience working with system integrations or data pipelines between enterprise platforms
• Experience working with higher education enterprise systems or student information systems
• Experience building dashboards using Power BI or similar analytics platforms
• Experience developing automated reporting processes or workflows
• Experience performing forensic or investigative data analysis
• Familiarity with the StarRez housing management platform
• Experience supporting data governance initiatives within a complex organization

Skills

• SQL query development
• Data analysis and reporting
• Data integrity and auditing
• System integration and data architecture
• Enterprise systems support and administration
• Collaboration and technology leadership

Benefits

Employee benefits include competitive packages and perks for eligible full-time and part-time employees. For more details, visit the University of Louisville Benefits webpage.

Pay

Compensation will be commensurate to candidate experience.

Schedule

This is a full-time, exempt position with a 37.5-hour regular workweek including occasional evening and weekend hours as required. Additional work hours may be required based on department needs, programming, staffing, and/or scheduling.

Location

The primary work location for this position is at the Belknap Campus.