Information Systems Specialist II – Housing Systems Specialist

About the role

This role involves providing technical support and system expertise for housing programs, including Section 8 and Public Housing. The ideal candidate will have a deep understanding of housing management systems and related technologies to optimize operations and improve service delivery.

Responsibilities

• Analyzes operational practices and system functional areas to determine information systems needs and integration alternatives that lead to operational efficiencies.
• Works with department/business managers to evaluate current and anticipated Information Technology requirements.
• Provides innovation alternatives and roadmap for the implementation of operational improvements which may include but are not limited to implementations, system transitions, training and data migration.
• Promotes efficient, cost effective uses of advanced technologies and manages the migration to next-generation technologies.
• Provides leadership to functional super users and external resources to ensure best-practices in the proper administration of functional set ups, change management processes and security practices.
• Provides technical support for housing management systems, including troubleshooting and resolving system issues.
• Collaborates with cross-functional teams to ensure system compliance and alignment with housing program requirements.
• Trains staff on system usage and best practices.
• Performs other related duties as required.

Requirements

• Bachelor’s degree from an accredited college or University with major coursework related to computer science, information systems, finance, or a closely related field.
• Two (2) years demonstrated experience with ERP systems, Housing/Real Estate Systems, Mobile Property Inspections Apps, and Mobile Work Order Management Apps.

Qualifications

• Knowledge of integration practices for multi-platform systems covering front-line and back office operations.
• Knowledge of integration technologies to aggregate cloud-based and on premise applications.
• Knowledge of project management and system integration techniques.
• Working knowledge of government processes and procedures.
• Knowledge of Section 8 and Public Housing programs, policies, and procedures.
• Ability to prepare, analyze, verify, evaluate, interpret, and assemble data related to user practices of multi-platform systems.
• Ability to establish and maintain effective professional working relationships with management, user departments, department staff, vendors, and other agencies in a timely and customer service oriented manner.
• Proficiency in Yardi Voyager PHA, including RentCafe and related modules.
• Expertise in Microsoft SQL Server 2019 or later, including database design and optimization.
• Strong skills in Microsoft SQL Server Reporting Services (SSRS) for creating custom reports.
• Understanding of system integration and data migration processes.