Student Services Specialist

This position is a member of the Wildcat One Stop under the Office of the Registrar and within the Division of Enrollment Management. The incumbent provides front-line support and subject matter expertise for all division offices, ensuring exceptional customer service while maintaining compliance with University policies, procedures, and regulations.

About the role

This position is responsible for the comprehensive administration, support, and enforcement of all academic records across all platforms, as well as the maintenance and integrity of academic records across multiple systems. The role involves coordination of daily operational functions within the unit and serving as the primary liaison between the office(s) and the academic community. The incumbent independently resolves complex student and institutional issues, supports cross-functional business processes, and contributes to the development and implementation of operational enhancements. In partnership with the Assistant Director, this position assists with planning, evaluating, and monitoring process improvements to enhance efficiency, service delivery, and the student experience.

About us

Our mission is to provide services to all University stakeholders in support of the institutional mission. As the official purveyor of student academic information, the integrity of all student records is maintained from the time of matriculation to beyond graduation as enrollment continues as part of the lifelong learning process.

Worksite

This position is on-site. All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

Responsibilities

• Provide front-line support and subject matter expertise for all division offices.
• Ensure delivery of exceptional customer service while maintaining compliance with University policies, procedures, and regulations.
• Administer, support, and enforce all academic records across multiple platforms and systems.
• Maintain the integrity of academic records.
• Coordinate daily operational functions within the unit.
• Serve as primary liaison between the office(s) and the academic community.
• Independently resolve complex student and institutional issues.
• Support cross-functional business processes.
• Contribute to the development and implementation of operational enhancements.
• Assist with planning, evaluating, and monitoring process improvements to enhance efficiency, service delivery, and the student experience.

Requirements

• High school diploma (or equivalent) and four years of relevant experience. Requirements may be met through a combination of education and experience.

Qualifications

• Associate or Bachelor’s Degree (preferred).
• At least two years of progressively responsible experience in Enrollment Management (Admissions, Financial Aid, and Registrar) or experiences directly related to the area of expertise that interacts with the business processes handled by these offices (preferred).
• Working knowledge of Student Information Systems platform(s) (e.g., PeopleSoft/Oracle, u.achieve/DARS, Imaging such as Laserfiche or Perceptive/ImageNow, National Student Clearinghouse) (preferred).
• Demonstrated ability to work in groups emphasizing collaboration, consensus building, conflict resolution, and problem solving (preferred).
• Experience working with various populations, along with providing training and technical development, public speaking, presentations, and customer service in higher education-related areas (preferred).
• Experience working in a student-facing office setting and a direct customer service setting (preferred).

Additional role information

• Daily work requires repetitive movements of wrists, hands, and fingers when using a computer performing daily tasks.
• Involves sitting, standing, and walking while handling/preparing diplomas.
• Accesses diploma supply storage for graduation supplies and uses a large room for diploma assembly.
• May require heavy lifting of diploma boxes and use of an office hand truck for transporting diploma supplies.
• Must handle a variety of processes that could cause high levels of stress during peak periods.
• Daily use of: desktop computer, dual monitors, photocopier/scanner, multi-line telephone, printer, Official University Seal, student information system, degree audit system, imaging system, and document ordering system.

Sponsorship eligibility

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Pay

$16.36 - $20.44 hourly