Student Services Counselor – Online Division – Grand Canyon University

About the role

Join us at Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated Student Services Counselor to work directly with our current and prospective online students to advise them on degree program requirements, course selection, and finance counseling.

Responsibilities

• Counsel continuing students regarding University policy and procedures, payment options (focused on responsible borrowing), and ensuring progress throughout their program.
• Financially clear students by collecting required paperwork, documents for progression requirements, and selected payment options (including financial aid reapplication).
• Work in a fast-paced environment while collaborating with admissions staff and other departments.
• Provide exceptional counseling to prospective students through various mediums, promoting Grand Canyon University student success and institutional growth.
• Navigate University policies and procedures to serve as a student advocate, ensuring academic compliance and intervening as needed to keep students in attendance and progressing toward their graduation date.
• Showcase excellent communication and interpersonal skills to influence and persuade, handling constant phone and email contact with students daily.

Requirements

• A bachelor’s degree.
• No delinquent or in default on a federal student loan as verified in your credit report.
• If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
• Outstanding customer service, organization, and time management skills.
• Good customer service, time management, excellent planning, organizational, multi-tasking, case-management, and follow-up skills to meet required timelines.
• Clear communication skills, including superior customer service and well-developed listening skills.
• Self-motivation and drive to succeed, taking ownership of the time spent with Grand Canyon University students and making a difference.
• High emotional intelligence, demonstrating empathy when coaching a diverse range of students with unique circumstances.
• Computer literacy, proficiency in Microsoft Office Suite, and bonus points for relevant industry-related professional experience and experience with CRM tools.

Qualifications

• Passport to success: A bachelor’s degree.
• Financial stability: No delinquent or in default on a federal student loan as verified in your credit report.
• Rehabilitation status: Current, not delinquent, on your payments if in a rehabilitation program.
• Customer service excellence: Outstanding customer service, organization, and time management skills.
• Professional development: Good customer service, time management, excellent planning, organizational, multi-tasking, case-management, and follow-up skills to meet required timelines.
• Communication prowess: Clear communication skills, including superior customer service and well-developed listening skills.
• Drive and determination: Self-motivation and drive to succeed, taking ownership of the time spent with Grand Canyon University students and making a difference.
• Emotional intelligence: High emotional intelligence, demonstrating empathy when coaching a diverse range of students with unique circumstances.
• Technical proficiency: Computer literacy, proficiency in Microsoft Office Suite, and bonus points for relevant industry-related professional experience and experience with CRM tools.

Skills

• Excellent communication and interpersonal skills.
• Ability to represent the GCE/GCU brand in a highly professional manner.
• Driven to succeed and take ownership of the time spent with Grand Canyon University students.
• Demonstrate empathy when coaching a diverse range of students with unique circumstances.
• Proficient in Microsoft Office Suite.
• Bonus points for relevant industry-related professional experience and experience with CRM tools.

Benefits

• 100% tuition-free education for employees through the Master's degree program level and 75% coverage at the Doctorate degree program level.
• Tuition benefits for employees' spouses, children, and dependents.
• Stable income with a good salary.
• Ongoing professional development and growth.
• Outstanding benefits and work perks.
• A collaborative and supportive work environment.

Pay

Starting salary is $43,000 per year, with an earning potential of $70,000 after several successful years of service.

Schedule

This is a Phoenix, AZ based role, we are currently in a hybrid status. This position requires you to be in the office 2 days per week (subject to change) and/or there also may be department meetings or training's that require in-person attendance (proper health and safety measures will be followed), in which advance notice will be provided. New hire training will encompass three full weeks of training. One week will be held in-person at our Phoenix, AZ campus, and the following two weeks will be held virtually via Zoom.