Student Services Coordinator

Department Specific Responsibilities

• Serves as the primary administrative support for the School of Education office, providing exceptional customer service to prospective students, current students, faculty, staff, alumni, and community partners.
• Coordinates student-facing processes including admission inquiries, program information, graduation applications, licensure documentation, and field experience communications.
• Assists with scheduling and coordination of School of Education meetings, faculty meetings, advisory board meetings, student orientations, recognition ceremonies, and special events.
• Supports faculty with course scheduling, classroom logistics, textbook orders, instructional materials, travel documentation, and other academic administrative functions.
• Maintains student and departmental records while ensuring compliance with university policies, accreditation standards, and applicable state licensure requirements.
• Assists with data collection, report preparation, and documentation required for state reporting, accreditation reviews, and program assessment initiatives.
• Coordinates office purchasing, supply inventory, and payment requests using university financial systems.
• Collaborates with campus offices including Admissions, Registrar, Financial Aid, Academic Advising, Student Affairs, Human Resources, and the Office of Clinical Experiences to support student success.
• Monitors shared departmental email accounts and respond to inquiries or direct requests to the appropriate faculty or staff member.
• Assists with onboarding adjunct faculty and supporting administrative processes related to instructional appointments.
• Coordinates logistics for educator preparation activities including workshops, information sessions, teacher recruitment events, and community outreach initiatives.
• Maintains departmental webpages, calendars, and communication materials to ensure accurate information is available to students and stakeholders.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives.
• Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports.
• Accurately maintains electronic records and databases.
• Provides directions, support, and information to student organization representatives and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback.
• May prepare and disseminate handouts, presentations, or other materials.
• May assist with ordering or creation of promotional materials for student organizations or departmental needs.
• May provide guidance to other Student Services Coordinators.

Education

• High school diploma or equivalent (such as HSED or GED).

Work Experience

• Required: 2 years of in-office environment, higher education, or related field.
• Preferred:
  • Experience working in higher education, K-12 education, or an academic department.
  • Experience providing administrative support in a fast-paced office with multiple priorities.
  • Experience coordinating faculty travel.
  • Experience coordinating meetings, events, or student programs.
  • Experience maintaining confidential student or personnel records.
  • Experience working with databases or student information systems.

Skills

• Required:
  • Proficient written and verbal communication skills.
  • Maintains a high degree of professionalism.
  • Demonstrates time management and priority setting skills.
  • Demonstrates a high commitment to quality.
  • Possesses flexibility to work in a fast paced, dynamic environment.
  • Highly thorough and dependable.
  • Demonstrates ability to maintain confidential information.
  • Demonstrates customer service skills.
  • Proven ability to connect with people from a variety of backgrounds with empathy and mutual respect.
• Preferred:
  • Strong organizational skills with exceptional attention to detail.
  • Ability to prioritize multiple projects while meeting deadlines.
  • Excellent interpersonal skills with a customer service mindset.
  • Ability to communicate professionally with faculty, students, school administrators, and external partners.
  • Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams.
  • Ability to learn university systems and processes quickly.
  • Experience preparing reports, presentations, and correspondence.
  • Demonstrated problem-solving and independent decision-making skills.
  • Ability to handle confidential information with discretion.
  • Experience working in a collaborative team environment.
  • Familiarity with educator preparation programs, teacher licensure processes, or accreditation standards is preferred.
  • Experience supporting accreditation, compliance, or reporting activities is preferred.
  • Experience using enterprise software such as PeopleSoft, Slate, Canvas, Microsoft 365, or similar systems is preferred.

Pay

Salary Range: $33,000 - $42,307.00 annually

Benefits

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Schedule

IU Northwest Campus, Gary, Indiana

Career Level: Intermediate | FLSA: Nonexempt | Job Function: Student Services | Job Family: Student Services Generalist