Student Services Assistant - Financial Aid

Responsibilities

• Supports in-person and virtual student services with a strong focus on customer service, accuracy, and quick response time for students, parents, community members, and staff.
• Communicates and corresponds with new and continuing students to provide guidance and resolve situations or challenges related to admissions, financial aid, career services, counseling, records, and registration.
• Schedules and organizes appointments for a large staff team across the NICC district with accuracy and efficiency.
• Assists students directly with navigating web resources (Free Application for Federal Student Aid (FAFSA), Master Promissory Note, Loan Entrance Counseling, Student eForms, etc.) to complete the financial aid process from initial application to final award.
• Informs students and families of the availability of federal, state and institutional financial aid and the eligibility requirements.
• Provides administrative support for financial aid processing in compliance with federal and state regulations, as well as institutional policies.
• Responsible for electronically processing incoming paperwork and performing regular follow-up via email, text or phone calls.
• Enters and maintains student-related information in a variety of customer/student management software tools and other related systems including, but not limited to, GSuite, Ellucian Colleague (Student Information System), SoftDocs (Electronic Files and Forms), and Customer Relationship Management (CRM) systems.
• Handles confidential or sensitive information with discretion and in accordance with student privacy policies.
• Assists with student outreach efforts.
• Works independently to plan, prioritize and organize a diversified workload and recommends changes in office practices or procedures to improve efficiency.
• Schedules, organizes, and completes special projects, as needed, for members of the department.

Qualifications

• Minimum of one year of post-secondary education in Administrative Assistant area with one year of relevant work experience or two years of related post-secondary education.
• Must possess a valid driver’s license.

Skills

• Attention to detail, strong organizational abilities, and effective interpersonal and communication skills are essential.
• Proficiency in managing multiple tasks, prioritizing responsibilities, and safeguarding confidential information within a complex environment.
• Technology proficiency using various software applications, specifically Microsoft and GSuite.
• Ellucian Colleague experience is extremely beneficial.
• Strong written and oral communication skills and competent proofreading skills.
• Strong knowledge of office practices and procedures.
• Ability to work effectively with a diverse student, staff and community population.