Student Services Advisor I

Position Summary

The Student Services Advisor I position at the USC Student Services Contact Center will assist with all aspects of the admission process for undergraduate and graduate applicants, including financial aid processes. The role involves counseling and advising students on admissions, financial aid, and academic requirements, and coordinating with appropriate university offices.

Critical Duties

• Counsels and/or provides undergraduate and/or graduate students with a range of services covering admissions and financial aid.
• Evaluates student situations and requests regarding financial aid awards and takes appropriate action.
• Identifies and recommends scholarship recipients based on eligibility requirements.
• Maintains local financial aid budget and scholarship awards.
• Counsels or advises prospective students and families on admissions, financial aid, and academic requirements.
• Intervenes with university central student services as necessary to connect prospective students with the right staff member or department in order to facilitate the application process.
• Counsels prospective students and families on the financial aid process for undergraduate and graduate applicants.
• Provides general guidance on federal and university policy and requirements regarding financial aid.
• Advises students on financial aid as it relates to general billing inquiries.
• Edits students on available tools and resources to manage the cost of attendance, including but not limited to the FAST Planning Worksheet, USC ePay, USC payment plans, and various loan types.
• Counsels current applicants on outstanding Admission requirements, including but not limited to official test scores, letters of recommendation, official transcripts, and financial statements.
• Reviews communications from admission offices.
• Assists applicants through the admission decision process, including but not limited to commitment deposit payments, admission decision appeals, and registration for on-campus events for admitted students.

Qualifications

• Student program or services experience.
• Combined experience/education as substitute for minimum education.
• Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system.

Pay

The hourly range for this position is $25.00 - $30.45.