Student Service Coordinator

About the role

The Student Service Coordinator reports directly to the Bursar and is primarily responsible for the Cashiering and customer service functions for the Student Service Center. This position assists students and their parents in the office or on the phone with Student Account or Registrar questions, performs billing and collection functions, and handles registration-related data entry. The role maintains confidential files and information and provides support to both Registrar and Student Accounts operations. The position is evaluated for Fair Labor Standards Act compliance and is subject to premium pay for hours worked in excess of 40 in a payroll week. Scheduled hours are flexible to meet needs during open registration, semester start-up, and collection efforts.

Responsibilities

• Greet visitors and answer incoming telephone calls for the Student Service Center in a personable and professional manner.
• Respond to the needs of students, faculty, and others at the counter and on the phone.
• Maintain the office of the registrar email account, monitor, investigate, and answer questions, and flag appropriately.
• Act as backup for the Student Account email when needed.
• Assist students with questions on registration, transcripts, and other Registrar office functions as needed.
• Handle registration-related data entry including non-matric student quick admit/registrations.
• Process Add/drops for both on-campus and AUNY students.
• Handle degree verifications via the National Student Clearinghouse.
• Work with students and parents in person, by phone, or by email to ensure bills are paid in a timely manner.
• Answer questions regarding outstanding balances, holds, and payment options.
• Take primary responsibility for Student Account Cashiering functions, including daily reconciliation of bank information, CASHNet ACH payments, and electronic feeds into the Banner Finance System.
• Accept and process various types of payments on student accounts, including over-the-counter and mailed payments and ACH payments through CASHNet; process non-student cash, check, and credit card payments into appropriate Banner accounts.
• Balance cash drawer to receipts and remaining cash, and make daily bank deposits.
• Create and monitor all Payment Plans within the CASHNet system.
• Reconcile the CASHNet Payment Plan balances with Banner Student balances, ensure that all payments are recorded properly, apply and monitor payment plan holds on student accounts, and assess late fees as appropriate.
• Establish manual Payment Plan accounts upon request, ensuring that appropriate enrollment fee charges are posted to each account.
• Update the CASHNet My Payment Plan account if payments are sent through the mail or posted as regular payments within the CASHNet system.
• Monitor and reconcile CASHNet Smartpay process; calculate fees, perform reconciliation of amounts received against bank records, and prepare related journal entries.
• Create and monitor Promissory notes for delinquent student accounts.
• Create and monitor all in-house payment plans.
• Collect all data requested and aggregate into a detailed spreadsheet to file judgments on past-due accounts.
• Manually create bills in special cases such as Study Group Student billing.
• Follow up on accounts with past-due balances and payment arrangements; contact past-due accounts by phone, email, text, or letter to arrange for payment to be submitted.
• Monitor all unpaid accounts at semester end and begin collection process; create and mail 1st, 2nd, and 3rd collection letters with billing statements.
• Prepare past-due accounts for turnover to Collection Agency.
• Review all accounts and place appropriate holds.
• Pull all paid-in-full Alumni and Perkins loan accounts and code paid appropriately; place files in labeled boxes for destruction.
• Assist other departments with processes that require receipt of payments to maintain accountability for funds (e.g., housing/meals for special functions and one-time trips for classroom functions).
• Perform additional duties and assist with special projects as assigned for both offices.
• Maintain a commitment to diversity, equity, and inclusion and a high degree of cultural competence and respect for a wide range of identities and experiences.
• Participate in all required assigned training, including safety training, and comply with safety rules, regulations, and protocols.
• Contribute to the overall success of the University by performing other duties as assigned.

Qualifications

• Associate Degree in Accounting/Business required or equivalent education and experience.
• 2 years of experience preferred.

Skills

• Excellent communication skills, both oral and written, and experience working in a team environment.
• Proficiency in Microsoft Office and the ability to multi-task while maintaining accuracy and organization.
• Demonstrated accuracy in data entry and strong attention to detail, particularly in processing student financial and registration information.
• Proven ability to manage multiple projects simultaneously, prioritize competing tasks, and work autonomously in a fast-paced environment.
• Ability to read, write, and speak English at a college level; capable of performing complex mathematical calculations and other higher mathematical operations.
• Ability to communicate with all levels of the institution in written and spoken form and to work independently.
• Maintain regular and prompt attendance.

Pay

$22.25–$23.54 per hour; 35 hours per week.