Student Re-Enrollment Advisor, Senior Associate
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map content.
We have "About EAB" which is about company, not role. Could be "About the role"? Actually "About EAB" is company description. Might be considered "About the role"? Not exactly. But we can include a section "About the role" using the content from "The Role In Brief". That seems appropriate.
We also have "Primary Responsibilities" -> Responsibilities.
"Basic Qualifications" and "Ideal Qualifications" -> Qualifications (maybe combine). Could separate into Requirements? The instruction says use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use "Qualifications" heading and include both basic and ideal qualifications.
We have "Compensation" -> Pay.
We have "Benefits" -> Benefits.
We should not repeat job title as heading. The job title is "Student Re-Enrollment Advisor, Senior Associate". Not to be used as heading.
We need to preserve all substantive information, remove boilerplate like EEO, visa sponsorship note? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The visa sponsorship note is maybe legal? It says "This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization..." That's likely legal/immigration info, should be removed. Also the EEO statement at end should be removed. Also the "If you’ve reached this section..." encouragement to apply is application instruction? It's encouraging to apply, maybe considered application instruction; we should remove. Also the "See how we've been recognized..." etc is boilerplate? Might be considered promotional but not required to remove? It's about awards; maybe keep? It's not essential to role? It's about EAB recognition; could be considered boilerplate but not explicitly listed. Safer to keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The awards line is not those; could keep. However it's part of "About EAB". Might be okay.
We need to preserve all substantive information: company mission, role description, responsibilities, qualifications, compensation, benefits.
We need to format with headings and - for lists,
for prose.
We need to decide which content is list: Responsibilities are a list of duties; we can make
- . Qualifications maybe list as well. Benefits list.
Let's extract sections:
About EAB: paragraph(s) about mission, work with institutions, etc. We'll put under
About the role
maybe? Actually "About EAB" is company overview. Could be "About the role"? But we have separate "The Role In Brief". I'd make two sections: "About EAB" (maybe not a standard heading but we can use About EAB
) but instruction says use headings like About the role, Responsibilities, etc. It didn't forbid other headings, but says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings when applicable. For company description, maybe we can use "About the role"? But that's not accurate. However we could treat "About EAB" as "About the role"? Might be confusing. Better to follow instruction: use those headings only when we have content. For company description, we could put under About the role
but that would misrepresent. However maybe they expect we use "About the role" for the role description (The Role In Brief). And company description maybe not needed? But they said preserve ALL substantive information. So we need to include company info somewhere. Could put under About the role
but also include role brief? Might be okay to combine.
Alternatively we could add a custom heading like About EAB
even though not in list; instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The "e.g." suggests those are examples, not exclusive. So we can use other headings as needed. Safer to use descriptive headings.
Thus we will output:
About EAB
...
About the role
...
(The Role In Brief)
Responsibilities
- ...
...
Qualifications
Basic Qualifications
...
Ideal Qualifications
...
Pay
...
Benefits
- ...
...
We must not include Schedule.
We need to preserve all substantive information: include details like location options (Washington D.C.; Richmond, VA; or remote within continental US). That's part of role brief.
Also include that success measured through student engagement etc.
Also include that Advisor works closely with Program Manager and VP.
Also include that Advisor will directly influence student outcomes etc.
Also include that this position may be based in Washington D.C.; Richmond, VA; or is open to remote employment within the continental United States.
Also include that Advisor manages caseload etc.
We need to ensure we don't repeat duplicated lines.
Let's extract the role brief paragraph:
"The Role In Brief Student Re-Enrollment Advisor, Senior Associate The Student Re-Enrollment Advisor supports previously enrolled students through EAB's re-enrollment service. The Advisor manages proactive outreach, develops clear re-enrollment plans with students, helps identify and navigate barriers, and coordinates with partner institutions to move students from initial engagement through successful re-enrollment. This is not a traditional academic advising role. Advisors do not make academic, financial aid, or institutional decisions on behalf of partner institutions. Instead, they provide structured, student-centered guidance, sustained follow-up, and coordinated support within defined playbooks and escalation paths. Success is measured through student engagement, completion of re-enrollment milestones, effective barrier navigation and institutional coordination, data quality, and ultimately student re-enrollment outcomes. This role offers the opportunity to work on a high-visibility service focused on enrollment recovery and student re-engagement. The Advisor will work closely with the Program Manager for Student Re-Enrollment and VP of Student Success & Analytics while serving as a consistent point of support for students and coordinating closely with partner institutions. The Advisor will directly influence student outcomes while helping EAB strengthen and scale a repeatable, revenue-linked service model. Student conversations, campaign performance, and frontline insights from this role will directly inform how EAB improves its re-enrollment strategy, technology, partner processes, and service model as the program expands. This position may be based in Washington D.C.; Richmond, VA; or is open to remote employment within the continental United States."
We'll put that in a .
Now responsibilities list: we need to extract each bullet from "Primary Responsibilities". The text is a long sentence with many responsibilities separated by periods. We'll split into items.
List:
- Manage an assigned caseload of previously enrolled students across five to eight partner institutions, adapting support to each institution's processes, policies, timelines, escalation pathways, and student populations while maintaining proactive follow-up through a documented outcome or disposition.
- Quickly develop and maintain working knowledge of partner institutions' re-enrollment processes and resources, including admissions/readmission, academic standing, financial aid, registration, advising, and student accounts.
- Conduct high-volume student outreach and engagement through phone, email, SMS, and scheduled Zoom appointments, using structured multi-channel campaigns and varied outreach times based on program needs.
- Build rapport with students and understand their goals, motivations, circumstances, and readiness to return using defined intake and engagement frameworks.
- Develop clear re-enrollment action plans with engaged students, identifying next steps, responsible parties, key deadlines, and anticipated barriers.
- Help students navigate common barriers, including outstanding balances, financial aid requirements, registration holds, readmission processes, academic standing, uncertainty about returning, and competing work or family responsibilities.
- Provide clear process guidance, reminders, encouragement, and accountability while maintaining appropriate role boundaries; execute context-rich handoffs to appropriate partner offices and follow through when student progress stalls.
- Monitor student progress across re-enrollment milestones and use engagement history, deadlines, and available student data to prioritize outreach and determine the appropriate level of support.
- Maintain accurate, consistent documentation of student interactions, barriers, commitments, handoffs, outcomes, and follow-up actions in EAB's Navigate360 CRM and outreach tools.
- Identify recurring student barriers and institutional process breakdowns and translate frontline observations and program data into actionable insights and recommendations for the Program Manager and partner institutions.
- Collaborate with internal EAB teams and partner staff on campaign execution, escalations, process refinement, and program evaluation; provide feedback on Navigate360, outreach automation, AI-enabled engagement tools, messaging, workflows, and knowledge resources to improve effectiveness and the student experience.
- Protect student information, follow applicable privacy requirements and EAB standards, and appropriately escalate sensitive, urgent, or out-of-scope student needs.
Now qualifications:
Basic Qualifications list:
- Bachelor’s degree required.
- Approximately 3+ years of relevant higher education experience in academic advising, admissions or enrollment management, student success, retention, re-engagement, or a related student-facing function.
- Demonstrated experience managing a student caseload or pipeline and engaging students through multiple channels in a high-volume, outcomes-driven environment.
- Strong written and verbal communication skills, with the ability to explain complex information clearly, empathetically, and efficiently.
- Strong problem-solving, resourcefulness, and learning agility, with the ability to quickly learn unfamiliar processes, locate reliable information, and determine next steps with limited supervision.
- Demonstrated initiative and ownership, with the ability to identify and address blockers, seek needed information or resources, and independently move work forward in a remote, evolving environment.
- Strong relationship-building and cross-functional communication skills, with the ability to advocate for student progress across organizational boundaries.
- Strong organizational and prioritization skills, with the ability to manage competing priorities and context-switch across multiple partner institutions while maintaining accuracy and consistent follow-through.
- Strong technology fluency and adaptability, with the ability to quickly learn and effectively use CRM, student information systems, communication, workflow automation, and AI-enabled tools.
Ideal Qualifications list:
- Experience supporting adult learners, stop-out or returning students, or other populations navigating complex pathways to enrollment.
- Familiarity with Navigate360, other higher education CRM platforms, or student information systems.
- Experience supporting multiple institutions, campuses, programs, or complex stakeholder environments with differing processes and requirements.
- Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.
Now Compensation:
"The anticipated starting salary range for this role is $56,000 - $76,500 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting
- for lists,
for prose. We need to decide which content is list: Responsibilities are a list of duties; we can make
- . Qualifications maybe list as well. Benefits list.
Let's extract sections:
About EAB: paragraph(s) about mission, work with institutions, etc. We'll put under
About the role
maybe? Actually "About EAB" is company overview. Could be "About the role"? But we have separate "The Role In Brief". I'd make two sections: "About EAB" (maybe not a standard heading but we can useAbout EAB
) but instruction says use headings like About the role, Responsibilities, etc. It didn't forbid other headings, but says usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings when applicable. For company description, maybe we can use "About the role"? But that's not accurate. However we could treat "About EAB" as "About the role"? Might be confusing. Better to follow instruction: use those headings only when we have content. For company description, we could put under
About the role
but that would misrepresent. However maybe they expect we use "About the role" for the role description (The Role In Brief). And company description maybe not needed? But they said preserve ALL substantive information. So we need to include company info somewhere. Could put underAbout the role
but also include role brief? Might be okay to combine. Alternatively we could add a custom heading likeAbout EAB
even though not in list; instruction says usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The "e.g." suggests those are examples, not exclusive. So we can use other headings as needed. Safer to use descriptive headings. Thus we will output:
About EAB
...
About the role
...
(The Role In Brief)Responsibilities
- ... ...
Qualifications
Basic Qualifications
- ...
Ideal Qualifications
- ...
Pay
...
Benefits
- ... ...
. Now responsibilities list: we need to extract each bullet from "Primary Responsibilities". The text is a long sentence with many responsibilities separated by periods. We'll split into items. List: - Manage an assigned caseload of previously enrolled students across five to eight partner institutions, adapting support to each institution's processes, policies, timelines, escalation pathways, and student populations while maintaining proactive follow-up through a documented outcome or disposition. - Quickly develop and maintain working knowledge of partner institutions' re-enrollment processes and resources, including admissions/readmission, academic standing, financial aid, registration, advising, and student accounts. - Conduct high-volume student outreach and engagement through phone, email, SMS, and scheduled Zoom appointments, using structured multi-channel campaigns and varied outreach times based on program needs. - Build rapport with students and understand their goals, motivations, circumstances, and readiness to return using defined intake and engagement frameworks. - Develop clear re-enrollment action plans with engaged students, identifying next steps, responsible parties, key deadlines, and anticipated barriers. - Help students navigate common barriers, including outstanding balances, financial aid requirements, registration holds, readmission processes, academic standing, uncertainty about returning, and competing work or family responsibilities. - Provide clear process guidance, reminders, encouragement, and accountability while maintaining appropriate role boundaries; execute context-rich handoffs to appropriate partner offices and follow through when student progress stalls. - Monitor student progress across re-enrollment milestones and use engagement history, deadlines, and available student data to prioritize outreach and determine the appropriate level of support. - Maintain accurate, consistent documentation of student interactions, barriers, commitments, handoffs, outcomes, and follow-up actions in EAB's Navigate360 CRM and outreach tools. - Identify recurring student barriers and institutional process breakdowns and translate frontline observations and program data into actionable insights and recommendations for the Program Manager and partner institutions. - Collaborate with internal EAB teams and partner staff on campaign execution, escalations, process refinement, and program evaluation; provide feedback on Navigate360, outreach automation, AI-enabled engagement tools, messaging, workflows, and knowledge resources to improve effectiveness and the student experience. - Protect student information, follow applicable privacy requirements and EAB standards, and appropriately escalate sensitive, urgent, or out-of-scope student needs. Now qualifications: Basic Qualifications list: - Bachelor’s degree required. - Approximately 3+ years of relevant higher education experience in academic advising, admissions or enrollment management, student success, retention, re-engagement, or a related student-facing function. - Demonstrated experience managing a student caseload or pipeline and engaging students through multiple channels in a high-volume, outcomes-driven environment. - Strong written and verbal communication skills, with the ability to explain complex information clearly, empathetically, and efficiently. - Strong problem-solving, resourcefulness, and learning agility, with the ability to quickly learn unfamiliar processes, locate reliable information, and determine next steps with limited supervision. - Demonstrated initiative and ownership, with the ability to identify and address blockers, seek needed information or resources, and independently move work forward in a remote, evolving environment. - Strong relationship-building and cross-functional communication skills, with the ability to advocate for student progress across organizational boundaries. - Strong organizational and prioritization skills, with the ability to manage competing priorities and context-switch across multiple partner institutions while maintaining accuracy and consistent follow-through. - Strong technology fluency and adaptability, with the ability to quickly learn and effectively use CRM, student information systems, communication, workflow automation, and AI-enabled tools. Ideal Qualifications list: - Experience supporting adult learners, stop-out or returning students, or other populations navigating complex pathways to enrollment. - Familiarity with Navigate360, other higher education CRM platforms, or student information systems. - Experience supporting multiple institutions, campuses, programs, or complex stakeholder environments with differing processes and requirements. - Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration. Now Compensation: "The anticipated starting salary range for this role is $56,000 - $76,500 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting
- . Qualifications maybe list as well. Benefits list.
Let's extract sections:
About EAB: paragraph(s) about mission, work with institutions, etc. We'll put under