Associate Enrollment Advisor

About the role

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

Responsibilities

• Aid students with the enrollment process by answering questions, directing them to critical information, and clarifying the admissions process.
• Thoroughly understand and articulate the academic programs of the University of St. Augustine and educate prospective students about the educational offerings.
• Build rapport and provide guidance for students interested in obtaining a degree.
• Receive and follow up on potential students via videoconference, phone, email, fax, and direct mail student inquiries relating to obtaining advanced degrees.
• Provide essential information related to admissions requirements and enrollment processes to prospective students.
• Assess potential applicants and determine if they are qualified to apply and enroll in various degree programs.
• Qualify and advise students for various academic programs.
• Search and analyze transcripts; determine whether transcripts satisfy prerequisite completion; record results in database; track and reevaluate application status as new transcripts are received.
• Collaborate interdepartmentally to facilitate a positive enrollment experience. This includes providing requested information or directing the prospective student to appropriate departments when necessary.
• Perform duties in support of the University’s core values.
• Stay informed about state-of-the-art developments through attendance at professional meetings and seminars, literature, etc.
• Participate in ethical and compliant enrollment activities regarding prospective students.
• Maintain a relevant understanding of regulations associated with the Family Educational Rights and Privacy Act (FERPA) with regards to distribution of student information and ensure regulations are always followed.

Requirements

• Bachelor’s Degree preferred
• Minimum of one-year higher education, sales, customer service, account management or related experience
• Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators, and faculty members and students, as well as external constituencies.
• Ability to work with a diverse student population.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
• Excellent telephone skills. Possess interpersonal skills that promote relationship-building.
• Possess the ability to use critical thinking and problem-solving skills.
• Ability to present in live and virtual settings.
• Experience with student management systems and associated technology.
• Valid driver’s license for State of residence and at least minimum liability insurance required by State.
• Ability to travel within the United States as necessary.

Qualifications

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Engagement (People Managers Only) - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• People Leadership (People Managers Only) - Leads by example when it comes to finding and developing talent, with a focus on talent acquisition strategies, setting performance targets that raise standards and development of high potential talent.

Skills

• Excellent communication skills
• Strong organizational skills
• Ability to manage multiple tasks simultaneously
• Knowledge of FERPA regulations

Benefits

• Generous Medical, Dental & Vision Plans
• Higher Education Tuition Reduction
• Health Care Flexible Spending Accounts
• Long Term Disability Coverage
• Supplemental Life Insurance
• 401k with Match

Pay

$20.19 - $26.35

Schedule

Full-time position