(Student Position) Information Technology (IT) Night Helpdesk

Information Technology (IT) Night Helpdesk Position Information | Posting Number | 20150981P | |---|---| | Job Posting Date | 04/09/2026 | | Initial Review Date | | Open Until Filled | Yes | | Job Summary | Support end-users of NWCCD and assist IT Staff. Tier 1 support. Facilitate internal and external entities with campus events. | | Reports To | Mark Naus, IT Technical Director | About Northern Wyoming Community College District |---|---| | About Northern Wyoming Community College District | Sheridan College is located in historic Sheridan, WY at the foot of the beautiful Big Horn Mountains, minutes away from a variety of outdoor recreational activities. Sheridan is ranked “America’s Top Western Town” by True West magazine and is a vibrant community. Sheridan College is a vital component in the community. NWCCD also includes a small campus site in Buffalo, WY. | Job Duties | Percentage of time | 100% | |---|---| | Responsibility/Duty | Answer all support helpdesk calls, 80%Troubleshoot end-user issues, 5%Support video conference courses and classrooms, 5%Support on campus events, 5%Assist IT staff with classroom/staff/faculty upgrades and updates 5%