Student Journey Support Generalist (Student Services Generalist)

Department Specific Responsibilities

• Designs and administers student services across various or multiple student services job families and initiatives, including those involving student life, programming, and support.
• Collaborates with staff in own department and other departments on shared student services goals.
• Frequently interfaces directly with students and collaborates with staff in own department and other departments on shared student services goals.

General Responsibilities

• Develops and implements programs and initiatives that touch on various/multiple student-related goals.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student services research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student services initiatives to ensure student participation and engagement.
• Makes process recommendations to manager for improved delivery of service.

Education and Experience

Required:

• Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field.
• 2 years in student services, higher education, or related field.

PREFERRED:

• Master's degree in related field.

Skills

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Holds a highly thorough and dependable attitude.
• Demonstrates a high level of accuracy, even under pressure.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.
• Ability to build strong partnerships with students and other university departments.

Pay

$45,947.20 annually

Schedule

Sedentary work as well as periods of time moving around an office environment and the campus.

Benefits

• Comprehensive medical and dental insurance.
• Health savings account with generous IU contributions.
• Healthcare and dependent care flexible spending accounts.
• Basic group life insurance paid by IU.
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance.
• Base retirement plan with generous IU contributions, subject to vesting.
• Voluntary supplemental retirement plan options.
• Tuition subsidy for employees and family members taking IU courses.
• Generous paid time off plans.
• Paid leave for new parents and IU-sponsored volunteer events.
• Employee assistance program (EAP).