Student Information Systems (SIS) Support Specialist

About the role

The SIS Support Specialist serves as an advanced application support and data specialist, providing support for PowerSchool, Schoology (LMS) and related student information systems. This role functions as a PowerSchool super user, supporting complex troubleshooting, advanced reporting, data validation, and system configuration. The position assists with PIMS data preparation and issue resolution and works collaboratively with data and Technology Services staff to ensure accurate, timely, and compliant data reporting.

Responsibilities

• Serve as an advanced support resource for PowerSchool, resolving basic to moderately complex to complex issues, managing staff and student accounts, troubleshooting parent accounts, attendance management, creating/editing object reports, Ecollect Forms, student scheduling, PowerTeacher Pro, Schoology, Clever
• As a PowerSchool super user, provide guidance to registrars, data clerks, and program staff on system functionality and best practices.
• Analyze system behavior using knowledge of PowerSchool data fields, tables, and relationships to identify and resolve issues.
• Support data imports, exports, and file exchanges between PowerSchool and third-party systems using established templates and workflows.
• Troubleshoot data mapping and validation issues related to student, staff, scheduling, and assessment data. Monitor routine data processes to ensure successful completion and data accuracy.
• Develop and maintain advanced PowerSchool reports and data extracts using SQL, built-in reporting tools, and Excel. Assist program leadership and data staff with data analysis, verification, and recurring reporting needs. Support data cleanup efforts to improve reporting accuracy and system usability.
• Aid in PIMS data preparation, validation, and troubleshooting, including resolving submission errors and data inconsistencies. Support Data Administrators and the Data Architect by researching data issues and verifying corrections within PowerSchool. Help ensure system configurations and data entry practices support accurate state reporting.
• Provide responsive, professional, and solution-focused technical support to customers, particularly during high-impact reporting cycles. Communicate technical issues and resolutions clearly to non-technical users, adjusting communication style as needed. Build strong working relationships with program staff and registrars to promote trust in data systems.
• Create and maintain user-focused documentation, job aids, and troubleshooting guides related to PowerSchool and data processes. Provide formal and informal training and knowledge sharing for staff on system features, reporting tools, and data quality expectations. Collaborate with Technology Services, data staff, and vendors to resolve issues and improve system use.
• Independently resolve assigned technical and data issues, escalating only when appropriate. Apply judgment in prioritizing support requests and balancing technical accuracy with customer needs and timelines.

Requirements

• Bachelor's degree
• 3-5 years administrative experience in academic registration, student information systems, or a related field

Qualifications

• Experience with PowerSchool, Schoology, and related student information systems
• Ability to troubleshoot and resolve complex technical issues
• Strong analytical skills and attention to detail
• Excellent communication and problem-solving skills
• Proficiency in Microsoft Office Suite

Skills

• PowerSchool administration and support
• Data management and reporting
• Collaboration and teamwork
• Customer service and stakeholder management
• Technical problem-solving

Benefits

• Medical, prescription, vision, and dental coverage
• Flexible benefit cash payment
• Life insurance
• Long-term disability insurance
• Retirement through PSERS
• Tuition reimbursement

Pay

$62,046- $77,557 FLSA Status: Non-Exempt

Schedule

7.5 hours per day/ 5 days per week (ex. 8 AM - 4 PM)

Primary Location

455 Boot Road, Downingtown, PA 19335