Information Systems Support Specialist I

About the role

The City of Roanoke is seeking an Information Systems Support Specialist I in the Department of Human Services.

Responsibilities

• Assists in the installation and repair of microcomputer equipment; responds and resolves service problems
• Installs Enterprise and non-enterprise software applications
• Affords access to computer files, programs or software
• Administers automated systems security procedures and password access and provides support when needed
• Upgrades, maintains, and troubleshoots hardware, software, electronic information sources, networking, and telecommunications equipment used in support of departmental automated systems
• Prepares detailed statistical reports, records, and documents for input into computer systems
• Identifies and evaluates new technologies to meet information technology needs
• Trains departmental staff and/or patrons in use of software applications
• Maintains inventories of computer equipment
• May serve as department network administrator as needed

Requirements

• Associate's degree or equivalent from two-year college or technical school with major course work in computer science, business or related field
• One to three years related experience and/or training in automated systems
• Or equivalent combination of education and experience

Qualifications

• Valid appropriate driver's permit issued by the Commonwealth of Virginia
• A+ Certification and Network+ Certification, or equivalent, preferred, but not required

Skills

• Reasoning ability
• Physical demand

Benefits

• Paid leave
• Extended Illness Leave
• Mental Health & Well-Being Leave
• Shared Leave Bank
• Health Insurance
• Dental Insurance
• Life Insurance
• Retirement

Pay

• Details about pay structure and benefits provided

Schedule

• Details about work schedule provided