Student Information Systems Analyst

About the role

The Student Information Systems (SIS) Analyst supports the configuration, administration, and ongoing operations of the Medical College of Wisconsin's student information and admissions systems within the Department of Academic Affairs. Under the guidance of the Application Systems Manager, this role provides technical application support across Banner and Slate, partners with Academic Affairs leadership and IT staff to maintain system integrations, and serves as a key resource for end user support and troubleshooting.

Responsibilities

• Supports the configuration and modification of general computer applications software or specialized utility programs for the student information system (Banner).
• Primary for Admissions systems (Slate by Technolutions and modules), job scheduling, security set-up (provisioning/deprovisioning).
• Analyzes user needs and develops software solutions.
• Triage and manage help desk tickets.
• Provides application technical support for assigned student information system modules and functions.
• Communicates with application vendors to debug, test, and resolve application failures.
• Participates in systems upgrades, modifications, and reconfigurations.
• Translates business requirements into business solutions; acts as liaison between departmental leaders, staff and information technology staff to design and configure business solutions to ensure business requirements have been met.
• Coordinates IT troubleshooting and day-to-day activities within the department to ensure seamless and minimal downtime of hardware, software, and reporting requirements.
• Establishes test plans, test cases and executes testing.
• Captures and maintains standard operating procedures and training documents.
• Aids in end user training.
• Participates in rotating on-call coverage for planned system maintenance outages, typically quarterly; outages typically do not exceed 4 hours.

Qualifications

• Appropriate experience may be substituted for education on an equivalent basis.
• Minimum Required Education: Bachelor’s degree.
• Minimum Required Experience: 3 years of experience.

Skills

• Knowledge of computers, electronics, digital media, databases, applications, software development, risk management, and information security.
• Customer support, systems analysis, troubleshooting, problem solving, and listening skills.
• Experience developing user training materials and training users on complex software applications.
• Working knowledge and experience with student information systems (i.e., Banner, Oracle, Slate).
• Working knowledge of ERP systems.

Schedule

Monday – Friday, 8:00 AM - 5:00 PM. However, requires occasional evening or weekend availability on a rotating team basis for planned system maintenance outages, typically quarterly.

Position Location

This is a hybrid position based at the Medical College of Wisconsin's Milwaukee campus. Candidates must be local and able to commute to campus on a variable schedule as needed.

Benefits

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
• Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.