Student Enrollment Coordinator, High School Study Abroad

About the role

CIEE is a nonprofit organization dedicated to transforming lives and building bridges between individuals and nations through study abroad and international exchange experiences.

Responsibilities

• Grow student enrollment in CIEE’s transformative study abroad programs for high school students and recent graduates.
• Proactively engage interested leads and applicants via phone, text, and email outreach.
• Work through a high daily call volume, 20-60 calls per day, depending on the time of year.
• Motivate and coach participants and families through the scholarship and application process.
• Oversee the scholarship and application process, ensuring financial accounts are accurate and paid in full.
• Manage the applicant pipeline using Salesforce (CRM system).
• Provide on-program participant support for all programs throughout the year.
• Participate in sales training and continuously develop sales skills.
• Host virtual and in-person presentations to students and parents.
• Provide emergency support during travel weekends.
• Earn international travel up to once per year to chaperone student group flights.

Requirements

• Bachelor's degree or international equivalent.
• A minimum of two years of customer service or sales experience.
• The ability to navigate challenging conversations.
• Experience working with diverse high school students is a plus.
• Additional language skills beyond English are a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Qualifications

• Passion for relationship building and working with teens.
• Ability to present to students and parents in person at high schools and fairs.
• Flexibility to work some evening hours.

Benefits

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays
• CIEE Study Abroad Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Account (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

Pay

$45,000 - $60,000 annually (on target earnings, inclusive of eligible incentive pay).

Schedule

Remote - Washington State (Seattle Metro Area Preferred)