Student Enrollment Coordinator, High School Study Abroad

Position: Student Enrollment Coordinator

About the role

CIEE is a nonprofit organization dedicated to transforming lives and building bridges between individuals and nations through study abroad and international exchange experiences. As a member of the Sales Manager, High School Study Abroad Department, you will play a crucial role in growing student enrollment in CIEE’s transformative study abroad programs for high school students and recent graduates.

Responsibilities

• Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians.
• Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach.
• Motivate and coach participants and families through the scholarship and application process.
• Work with families to overcome barriers associated with studying abroad in high school.
• Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness.
• Host virtual student and parent-facing webinars, presenting to large groups at a time.
• This requires some evening hours.
• Present to students and parents in person at high schools and fairs in your territory. This requires some domestic travel.
• Review applications, accept applicants, and convert them to paid participants.
• Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments.
• Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
• Maintain accurate records of communication with customers in Salesforce (CRM system).
• Provide on-program participant support for all programs throughout the year.
• Participate in sales training throughout the year and consistently work to develop your skills as a sales professional.
• Flexibility to work some evening hours to reach students and guardians when they’re available.
• Responsible for providing emergency support during 1-2 travel weekends per year.
• Opportunity to earn international travel up to once per year to chaperone student group flights.

Requirements

• Bachelor's degree or international equivalent.
• A minimum of two years of customer service or sales experience.
• The ability to navigate challenging conversations.
• International travel or study abroad experience is a plus.
• Experience working with diverse high school students is a plus.
• Additional language skills beyond English are a plus.
• Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences.
• Strong organizational skills and attention to detail.

Qualifications

• Passionate about relationship building and working with teens.
• Ability to work through a high daily call volume, 20-60 calls per day, depending on the time of year.
• Committed to excellence and solving whatever problem the world throws at them.

Benefits

CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include: Paid time off and Parental leave, Gym Reimbursement Program, Employee Assistance Program, Short-term & Long-term Disability, 6 floating Fridays (based on our eligibility rules), CIEE Study Abroad and TEFL Program discounts, 403(b) Retirement Plan with employer contribution, Insurance Coverage (life, travel, medical, dental, and vision), Flexible Spending Accounts/Health Savings Account (medical and dependent), Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).