Student Enrollment Coordinator, High School Study Abroad

About the role

CIEE is a nonprofit organization dedicated to facilitating international exchange and study abroad experiences. As a Student Enrollment Coordinator, you will play a crucial role in growing student enrollment in CIEE’s transformative study abroad programs for high school students and recent graduates.

Responsibilities

• Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians.
• Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach.
• Motivate and coach participants and families through the scholarship and application process.
• Work with families to overcome barriers associated with studying abroad in high school.
• Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness.
• Host virtual student and parent-facing webinars, presenting to large groups at a time.
• This requires some evening hours.
• Present to students and parents in person at high schools and fairs in your territory. This requires some domestic travel.
• Review applications, accept applicants, and convert them to paid participants.
• Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments.
• Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
• Maintain accurate records of communication with customers in Salesforce (CRM system).
• Provide on-program participant support for all programs throughout the year.
• Participate in sales training throughout the year and consistently work to develop your skills as a sales professional.
• Flexibility to work some evening hours to reach students and guardians when they’re available.
• Responsible for providing emergency support during 1-2 travel weekends per year.
• Opportunity to earn international travel up to once per year to chaperone student group flights.

Requirements

• Bachelor's degree or international equivalent.
• A minimum of two years of customer service or sales experience.
• The ability to navigate challenging conversations.
• International travel or study abroad experience is a plus.
• Experience working with diverse high school students is a plus.
• Additional language skills beyond English are a plus.
• Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences.
• Strong organizational skills and attention to detail.

Qualifications

• Passionate about relationship building and working with teens.
• Ability to work through a high daily call volume, 20-60 calls per day, depending on the time of year.
• Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Skills

• Effective communication skills.
• Customer service orientation.
• Organizational skills.
• Attention to detail.

Benefits

• Paid time off and Parental leave.
• Gym Reimbursement Program.
• Employee Assistance Program.
• Short-term & Long-term Disability.
• 6 floating Fridays (based on our eligibility rules).
• CIEE Study Abroad and TEFL Program discounts.
• 403(b) Retirement Plan with employer contribution.
• Insurance Coverage (life, travel, medical, dental, and vision).
• Flexible Spending Accounts/Health Savings Account (medical and dependent).
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).