Student Enrollment Coordinator

NOLA Public Schools envisions every student receiving a high-quality education that fosters their individual capabilities, ensuring they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success.

About the Role

The Student Enrollment Coordinator (SEC) coordinates enrollment placements for students and families at any New Orleans public school participating in the unified Early Childhood and K-12 enrollment systems. The SEC performs direct enrollment services, including new admissions, readmissions, early childhood eligibility verifications, placements, and waitlist management. They also assist with auxiliary student services such as issuing work permits and community/student outreach. The role requires rotating and traveling between various Family Resource Center locations.

Responsibilities

• Communication:
  • Adhere to Family Resource Center protocols, including providing exceptional customer service and maintaining accurate records of incoming visitors.
  • Communicate effectively with families through oral, written, and digital channels.
  • Maintain Family Services expectations for phone and virtual calls, emails, tickets/cases, and enrollment systems (Avela, Calendly, Salesforce, Omni-Channel, Microsoft Teams, Zoom).
  • Adhere to team/department expectations for current and/or future enrollment implementations.
  • Provide interpretation/translation services to families when appropriate.
• Early Childhood Enrollment:
  • Provide families with objective, informed information about Early Childhood enrollment options and support the application process.
  • Assist families with waitlist management.
  • Determine applicant eligibility for publicly funded early childhood seats by verifying income, residency, and other legal documents against eligibility criteria.
  • Document every Early Childhood account/application to reflect current family SNAP, verification, and communication statuses.
  • Verify at least 95% of assigned Early Childhood applications and documents based on team expectations and local, state, and federal verification categories.
• K-12 Enrollment:
  • Provide students and families with objective, informed information about citywide school choice, support the application process, and manage mid-year and pre-year school placements.
• Community, Student, and Family Outreach:
  • Participate in occasional evening and/or weekend enrollment events to support New Orleans families and students.
  • Attend scheduled outreach activities (virtual or in-person) per fiscal year.
  • Escalate parent and student concerns to management in coordination with district accountability offices and standards.
• Coordination:
  • Ensure Family Resource Centers are welcoming, organized, and maintained, including keeping a tidy work environment.
  • Maintain conscientious student data using Salesforce and Avela enrollment platforms, aligned with district standards and state/local student privacy laws.
  • Internalize and implement all district guidelines pertaining to enrollment procedures and parent rights and responsibilities, including state and local guidance on specific student populations (e.g., students with special needs, limited English proficiency, and early childhood education students).
  • Escalate parent and student concerns to the Executive Director of Family Services, in coordination with district accountability offices and standards.
  • Perform additional student services as needed, including calls, text messages, attendance at community events, and work permit issuance.
  • Attend staff and other district meetings as necessary.
  • Perform other duties as required.

Requirements

• A minimum of 48 college credit hours.
• 3 years of customer service experience.
• Bilingual (English/Spanish) skills preferred.
• Possesses a valid Louisiana Driver’s license without restrictions that preclude driving on the job (continuous requirement).
• Knowledge of various services available in the local community.

Work Environment

• Required to use motor coordination with finger dexterity (e.g., keyboarding, machine operation) during part of the workday.
• Required to exert physical effort in handling objects over 30 pounds rarely.
• Rare exposure to physical occupational risks (e.g., cuts, burns, exposure to toxic chemicals).
• Rare exposure to physical environment elements such as dirt, odors, noise, or weather extremes.
• Normal setting for this job is an office/school environment.