Student Engagement Coordinator

Compensation: $15.00 - 16.26 per hour

About This Opportunity

As a Division within Academic Affairs, we provide student services and administrative support to faculty and staff for the delivery of online education. Join a dynamic team dedicated to supporting the success and engagement of online learners through innovative communication and student-centered service. The position plays a key role in enhancing the learner experience by leveraging technology, managing student interactions, and providing essential administrative and operational support. This position offers an opportunity to make a meaningful impact on student success while collaborating across teams in a fast-paced, mission-driven environment.

Candidates for searches must have current authorization to be employed in the United States without employer sponsorship.

Responsibilities

• Serve as a point of contact and resource for online students by proactively and effectively communicating with students and staff by receiving in-person visitors and answering phones, e-mail, and chat.
• Identify and resolve barriers to student engagement; leverage technology and take initiative to identify innovative strategies to enhance the learner experience.
• Provide administrative support to augment student engagement by providing timely adjustments to records within the customer relationship management system; manage the student recruitment database; and use the University’s student database to assist with student recruitment.
• Supervise student employees by planning, assigning, and delegating appropriate responsibilities and workload to ensure coverage for the front office and maintain a positive and pleasant environment at all times.
• Create, organize, analyze, and respond to reports impacting online students and the Learner Experience team; document, process, and disseminate information; assess reports for necessary tasks and assign those to student employees and the Learner Experience team.
• Manage online new student onboarding and orientation; update student records accordingly to reflect student status in the customer relationship management system.
• Remain current on university policies and procedures affecting student and program success.
• Assist dual credit team with preparation of documents, course listings, newsletters, and handbook; provide support for communication with all stakeholders; and assist with data gathering for reporting purposes.
• Assist professional staff members with administrative duties related to hiring new employees such as submitting documentation, job postings, scheduling interviews, and communicating with candidates.
• Perform office management duties for the division; maintain and update digital files; lead coordination of team functions, luncheons, and special events including working with Facilities Planning and Management, University Catering, and other campus partners.
• Provide administrative assistance to staff in the division; including creating and editing correspondence, memos of understanding (MOUs), reports, and other student related materials while maintaining confidentiality.
• Fully participate with individual, team, and small group activities and efforts that promote best practices in the division.
• Proactively seek and accept other duties and responsibilities assigned to promote the mission and operation of the division and institution.
• Perform other related duties as assigned.
• Maintain regular and predictable attendance.

Requirements

• Associate’s degree or equivalent.
• Over one year of related office and customer service experience.

Preferred Qualifications

• Bachelor’s degree in office management or related field.
• Excellent written, telephone, and other verbal communication skills.
• Proficient use of Microsoft Office Suite and a customer relationship management tool.
• Additional years of administrative, supervision, and customer service experience.

Benefits

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer:

• Paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year.
• 6 weeks of paid parental leave.
• Affordable health and dental insurance.
• Robust long-term disability and life insurance plans.
• A range of retirement benefits to provide financial security to you and your family.
• 90 percent coverage of your child’s (or children's) undergraduate college tuition at Ball State.
• 100 percent coverage of your undergraduate tuition and 80 percent of your graduate tuition, available from the first day of employment.