Student Associate - WS

About the role

Box Office Customer Service Representatives are commonly the first point of contact for guests attending a CCM Performance, so they set the tone for the entire guest experience.

Responsibilities

Reports to: Box Office Manager

• Greet each patron and respond to each request in a friendly and polite manner, while giving guidance and direction for any further needs
• Assist customers with the selection and purchase of their tickets, while providing helpful information and a high level of customer service
• Hours include weekdays during regular Box Office hours as well as performances on evenings and weekends
• Handle cash and credit card transactions
• Proficiently navigate CCM ticketing system
• Additional duties as assigned

Qualifications

• Excellent customer service and relationship skills
• Ability to operate a computer and learn ticketing system
• Ability to work weekdays, weeknights and weekends
• Ability to handle cash and credit card transactions
• Must have basic math skills
• Previous customer service experience required
• Must be a University of Cincinnati student
• Must have Work Study

Application requirements

• Submit a cover letter, resume and proof of work-study eligibility
• Complete an Applicant Profile and upload your Resume, then apply to Requisition and upload a copy of your FEDERAL WORK STUDY award under the "Additional Documents" section (a screenshot or photo from your phone is acceptable)
• If you are unsure of your eligibility, please reach out to The UC Office of Student Financial Aid for assistance
• Failure to include information regarding your Federal Work Study award may remove you from consideration
• As a UC student employee of an Ohio public institution, you will not contribute to the federal Social Security system, other than contributions to Medicare