Student Services Associate

About the role

The University of North Texas at Dallas invites applications for the position of Student Services Associate in the Office of Student Financial Aid and Scholarships.

This position will provide immediate and comprehensive services to customers relating to federal, state, and institutional regulatory requirements, awarding financial aid, calculating federal need analysis eligibility, performing detailed technical duties, conducting financial aid presentations and providing intensive educational loan program data.

The incumbent is the first point of contact for the department and with other university personnel.

Responsibilities

• Assessing and adjusting cost of attendance budgets.
• Determining if verification data elements have an impact on aid eligibility.
• Assessing program eligibility.
• Performing Loan Check Management, Loan Entrance Exit Counseling, and Scholarship Processing.
• Assisting, scheduling, coordinating and participating in annual Financial Aid Help Sessions, campus and community events and college nights.
• Answering questions and complaints regarding Federal, State, and Institutional regulations and guidelines.
• Analyzing and monitoring computer reports for accuracy, adherence to requirements, and/or discrepancies, and taking corrective actions.
• Preparing report and maintaining statistical data in functional area.
• Processing and reviewing applications for grants, loans, and/or scholarships.
• Maintaining and posting records in electronic and paper record system.
• Counseling and routing incoming inquiries regarding financial aid application processes.
• Assuming accountability for and maintaining knowledge of federal, state and institutional guidelines and regulations.
• Determining and explaining formulas and calculations.

Requirements

• Bachelor's degree and one (1) year of related experience; or equivalent combination of education and experience.
• Considerable knowledge (or ability to rapidly assimilate and retain) university operating procedures, organization and management policies.
• Intermediate level knowledge of Microsoft Office Suite, in particular Outlook, Word, Excel and PowerPoint.
• Knowledge of general safe working procedures related to work performed.

Preferred Qualifications

• Two years of experience in a college or university Financial Aid Office.
• Experience delivering presentations and training to both small and large groups.
• Knowledge of university policies and procedures related to assigned functional areas, or the ability to quickly acquire such knowledge.
• Knowledge of federal and state financial aid regulations, or the ability to rapidly learn and apply them.
• Demonstrated customer service experience in a wide settings.
• Strong interpersonal skills with the ability to develop and maintain effective working relationships.
• Strong problem-solving and decision-making skills.
• Proficiency in composing correspondence and preparing reports.
• Ability to work independently and manage multiple priorities.
• Experience with PeopleSoft and ImageNow/Perceptive Content systems strongly preferred.

Physical Requirements

• Sedentary work that primarily involves sitting/standing.
• Lifting and Moving objects up to 20 pounds.
• Communicating with others to exchange information.

Work Schedule

M-F 8-5; on campus; occasional nights & weekends.

Driving University Vehicle

No

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Please include resume and 3 professional references with your application.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit – and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.