Student Assistant- Information Technology
Texas Tech University Health Sciences Center · Lubbock, TX · 3 wk ago
Information TechnologyPart-time
About the role
A student enrolled in the TTU System employed to perform work as assigned by the supervisor.
Responsibilities
- Respond to incoming phone calls.
- Troubleshoot and resolve basic technical issues through phone support.
- Escalate unresolved technical problems to appropriate ITSC technicians.
- Assist walk-in customers with registration and support needs.
- Provide front-line technical support and troubleshooting for walk-in customers.
- Accurately document support requests, actions taken, and resolutions in the institutional ticketing system.
- Coordinate the deployment, collection, and inventory management of laptops used for TTUHSC student testing.
- Assist with network troubleshooting.
- Provide additional support for PC personnel.
Requirements
- A student enrolled in at least six hours.
Qualifications
- Majoring in Management Information Systems (MIS) or related field.
- Experience in direct customer service.
- Experience providing technical support over the phone.